American Water · 1 day ago
Director, Operations (State)
Greenwood, IN
Full-time
Hybrid
Director/Executive
15+ years expAmerican Water is a leading water and wastewater utility company. They are seeking a Director, Operations (State) who will lead operational areas of water and wastewater treatment within a defined region, ensuring cost-effective service and operational integrity.
ConsumerWaste ManagementWater
Responsibilities
Develop operations strategies, direct and manage the water quality, environmental compliance, field operations, production and maintenance for water and wastewater operations within the state
Implement best operating practices to promote continuous improvement, innovation and excellent customer service. Ensure all state regional operations are performed in accordance with company standard procedures and policies
Ensure that operational integrity is maintained, including regulatory compliance across all areas of operations
Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded
Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance and develop both individual and team capabilities
Drive performance by linking business units' objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion diversity
Work with the VP Operations and Engineering Leaders to develop the strategy and priorities for capital investment programs and drive the effective implementation of such programs. Directly oversee the successful execution of certain capital investment projects and programs which are the responsibility of the operations team to deliver
Support the business development function within the region. Assist in due diligence, and acquisition financial and resource planning, and ensure effective integration and performance of newly acquired water and wastewater systems
Establish relationships with and serve as operational contact for political and civic leaders and other key external stakeholders. Support and assist the VP Operations in maintaining and enhancing such relationships state-wide
Build and maintain strong and collaborative relationships with labor unions that represent American Water employees. Provide input into labor relations planning and support the negotiation of Collective Bargaining Agreements
Qualification
Required
Extensive knowledge of the regulated water and wastewater utility business and its operations
Knowledge of the applicable regulations, requirements and trends impacting the water and wastewater business, both regulated and nonregulated, as it exists throughout American Water locations and areas of new business opportunities
Knowledge of the assessment of operating practices and the establishment of best practices
Strong leadership ability and strategic planning skills
Detail oriented to conduct thorough analysis and evaluations, render and implement timely decisions and recommendations
Project and Program Management skills, Quantitative skills (analytical, technical, problem solving). Effective people management (planning, organizing, recruiting, supervising, coaching, developing, and leading individual staff and teams)
Strong written and verbal communications and keen listening ability (fluency in report writing and presentations)
Interpersonal Skills (persuasion, negotiation, listening, collaboration, tact, diplomacy, problem solving, internal consulting)
Leadership presence: ability to engage and communicate effectively and maintain cooperative and collaborative working relationships with senior management and other key stakeholders)
Bachelor's degree in operational discipline, management or related field. Role related work experience may be considered as a substitute for a college degree
With a bachelor's degree, 15+ years of experience successfully managing operational areas in multiple locations with represented employees
Up to 50% travel throughout the state
Valid Driver's License
Preferred
Water and Wastewater licenses preferred
Company
American Water
American Water is a waste water utility company.
5001-10000 employees
H1B Sponsorship
American Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (14)
2022 (14)
2021 (15)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$900.57MKey Investors
Water Research Foundation
2024-02-21Grant· $0.57M
2023-06-27Post Ipo Debt· $900M
2017-11-29Post Ipo Equity
Leadership Team
John Griffith
President and Chief Executive Officer
Susan N. Story
President & Chief Executive Officer
Recent News
2025-12-16
Company data provided by crunchbase