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DEXIS · 23 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

$20.80/hr - $29.50/hr

4+ years exp

DEXIS is a company focused on managing and growing customer relationships, and they are seeking an Account Manager to oversee their assigned book of business. The role involves enrolling customers in service contracts, selling products, generating leads, and acting as a liaison to resolve customer issues.

Health CareManufacturingMedical Device

Responsibilities

Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts

Follow up with marketing leads to sell products over the phone into the territory

Generate leads through a regular cadence of contact with the customer base. Close those sales or pass those leads to the outside sales team when appropriate

Be the customers’ trusted partner and go-to-person for product and service needs

Quickly resolve or facilitate the resolution of customer escalations

Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. Partners include the field sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service

Leverage systems such as Dynamics and SAP to effectively manage the book of business

Qualification

Inside Sales ExperienceAccount Management ExperienceMicrosoft Office SuiteERPCRM SystemsCollaborative Behavior SkillsOral Communication SkillsWritten Communication Skills