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The Fresh Market · 2 days ago

Regional Director of Operations - Indianapolis Region (Carmel, Ft. Wayne, Evansville, Toledo, Indianapolis)

Indianapolis, IN

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

The Fresh Market is committed to making everyday eating extraordinary for its guests. They are seeking a Regional Director of Operations to oversee a group of stores, ensuring operational excellence, driving sales, and enhancing guest experiences within the assigned region.

CouponsFood and BeverageFood DeliveryHospitalityLoyalty ProgramsRetailSeafood

Responsibilities

Provide overall direction to improve store operations within an assigned region and meet operational objectives

Plan and implement zone and region level initiatives to increase sales while controlling operational costs

Ensure store operations adhere to legal and operational compliance requirements

Maintain staffing, training and development at the regional and store levels to ensure programs are being executed and monitored for success

Provide coaching and mentoring to store team at all levels ensuring optimal business and guest engagement results

Conduct regular store visits to ensure business standards are maintained, expectations are being achieved, coaching and developing are occurring, and action plans are developed in order to grow the business

Ensure top talent is identified and selected across the region and assist with the on-boarding of new management employees and the development of leadership skills

Drive sales and meet all controllable expenses such as payroll, shrink, safety, supplies

Develop and execute actions that ensure an engaged employee base and culture focused on guest experience and sales

Lead change within the region for all aspects of the business

Qualification

Retail operations managementP&L responsibilityEmployee developmentGuest service skillsChange managementBusiness acumenStrategyExecutionLeadershipBuilding relationships

Required

A minimum of 5 years work experience in retail operations management, hospitality, or restaurant

At least some experience leading a multi-store organization including, but not limited to: recruiting, retention, supervision, employee development, and responsibility for sales, gross margins, labor and profit

Demonstrated excellent guest service skills and ability to communicate clearly and concisely, both verbally and written

Ability to apply sound business acumen and principles; including retail sales understanding and P&L responsibility

Proven ability to select, develop, and retain top talent