NEOGOV · 3 months ago
HRA Housing Administrative Specialist
Brainerd, MN
Full-time
Onsite
Entry Level
2+ years expNEOGOV is seeking an HRA Housing Administrative Specialist to assist in the operation of housing programs at the Brainerd Housing and Redevelopment Authority. The role involves managing applications, tenant files, and compliance with housing regulations while providing exceptional customer service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answer telephone and in-person requests for information concerning HRA programs
Process applications for placement on housing program waiting lists; review eligibility factors and preference scoring for income targeting, bedroom size, and reasonable accommodation requests; prepare denial letters, send notification letters, and complete waiting list updates
Perform all activities relating to screening, intake, eligibility determination, rent calculation, leasing/move-in, interim rent changes, annual recertifications, repayment agreements, transfer requests, and move-outs
Create and maintain tenant files; develop and maintain a filing system for multiple files; identify files to be purged or retained
Process work orders and prepare billing statements
Assist with scheduling and completion of in-unit and other property inspections
Enforce lease provisions and house rules for each property, including writing lease violation warnings and lease terminations
Receive and post rent, security deposit payments, and other payments on tenant accounts; process security deposit refunds or create final billing statements to vacated tenants
Process monthly ACH batches; reconcile and balance cash receipts for bank deposits; approve payment of vendor invoices and initiate tenant chargebacks; process month-end tenant accounting reports
Complete periodic training related to updated program guidelines, new agency initiatives, or other staff development topics
Other activities as directed
Qualification
Required
Knowledge of Brainerd HRA programs
Ability to research, interpret, and apply regulations
Knowledge of office equipment and intermediate proficiency with MS Office applications
Ability to understand and follow complex oral and written instructions
Strong verbal and written communication skills with a focus on attention to detail and data accuracy
Ability to organize, establish priorities, meet program guidelines and timelines, and work independently
Ability to establish and maintain effective working relationships with staff and the general public
Ability to resolve conflicts and negotiate effectively
Professional, positive, and welcoming demeanor with a passion for providing exceptional customer service
Associate's degree in related field and two years' experience in an administrative position or four years' combination of relevant education, training and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities as determined by the Executive Director
Ability to be certified in Public Housing Occupancy Specialist and NSPIRE standards training within one year of employment, if not already in possession of certification from a nationally recognized training program
Ability to be certified in Multifamily and LIHTC Occupancy Specialist and NSPIRE standards training within three years of employment, if not already in possession of certification from a nationally recognized training program
Extensive experience with windows-based personal computer software applications is required
Possession of a valid driver's license and access to reliable transportation
Preferred
Knowledge of Fair Housing Laws and regulations is preferred but not required. Training will be provided
Knowledge of MN Landlord/Tenant Statues and Data Privacy Laws is preferred but not required. Training will be provided
Knowledge of National Standards for Physical Inspection of Real Estate (NSPIRE) habitability standards is preferred but not required. Training will be provided
Benefits
Health Insurance
Life Insurance & Long-Term Disability
Retirement Plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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