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Financial Partners Credit Union · 3 months ago

Sr Desktop Engineer

Costa Mesa, CA, 92626, United States

Full-time

Onsite

Senior Level

5+ years exp

Financial Partners Credit Union is seeking a Senior Desktop Engineer to design, manage, and maintain their desktop infrastructure. This role involves implementing endpoint management solutions and acting as a liaison between the Service Desk and Infrastructure teams to ensure efficient issue resolution.

BankingFinancial ServicesLendingNon Profit

Comp. & Benefits

Responsibilities

**Desktop Management** – Install, configure, and maintain desktop hardware, software, and peripherals in an enterprise environment

**Endpoint Management** – Configure, deploy, and manage **Microsoft Intune and Windows Autopilot**, ensuring performance and compliance. Provide training and support to end users and IT staff

**Application Deployment** – Build and deploy application packages using **Autopilot, PDQ, or Automox** for automation

**Security & Compliance** – Implement security protocols, track and remove **end-of-life software**, and ensure all desktop systems remain up-to-date with patches and updates

**Asset Management** – Manage the **tracking and lifecycle** of end-user assets from **procurement to disposal**, ensuring accurate inventory records

**Hardware Standards** – Identify and recommend end-user **hardware solutions** that align with company needs

**Office 365 Administration** – Maintain and optimize the **Office 365 environment**, ensuring security and efficiency

**Technical Support & Escalations** – Serve as the **escalation point** for Service Desk issues and act as the bridge between **Service Desk and Infrastructure** teams

**Documentation** – Maintain accurate records of **desktop configurations, procedures, and troubleshooting steps**

**Project Management** – Lead **desktop-related IT projects**, ensuring on-time delivery within budget and quality standards

**Problem Management** – Conduct **root cause analysis** for desktop hardware and software issues to prevent recurring problems

**Process Improvement** – Identify and implement enhancements to **improve desktop support and management**

**Company Values & Ethics** – Uphold **Financial Partners Credit Union’s values**, ensuring ethical standards and integrity across all IT operations

Qualification

Windows operating systemsMicrosoft IntuneApplication packagingMicrosoft Active DirectoryMacOS operating systemsCompTIA A+MCDST certificationEndpoint managementProject managementProblem-solving skillsCommunication skillsTeam collaboration