Apply on Employer Site

Tapestry · 21 hours ago

Sr Manager, Product Management

New York, NY

Full-time

Onsite

Senior Level

$140K/yr - $170K/yr

7+ years exp

Tapestry is a global house of brands committed to innovation and inclusivity. The Sr. Manager, Product Management – Buying Experience will oversee the cart, checkout, and post-purchase journeys across the digital ecosystem, driving improvements in customer satisfaction and engagement through data-driven insights and collaboration.

ApparelFashionRetail

No H1B

Responsibilities

Own the end-to-end buying experience — from cart and checkout through post-purchase — for all Tapestry brands globally

Define and execute a bold product vision and roadmap that enhances customer experience and improves key KPIs (checkout completion, NPS, conversion)

Leverage AI daily to synthesize customer insights, analyze data trends, accelerate decision-making, and identify opportunities for optimization

Champion customer empathy and data-driven thinking — combining analytics, A/B testing, and customer feedback to identify friction points and create solutions that convert

Translate insights into action by developing business cases, ROI models, and hypotheses for experimentation

Collaborate cross-functionally with engineering, digital, design, marketing, customer experience, and regional teams to bring ideas to life

Mentor and develop one direct report, fostering a culture of innovation, accountability, and speed

Influence senior leadership by clearly articulating product vision, strategy, and impact

Continuously measure and optimize performance, leveraging AI-driven analytics and automation to enhance both product outcomes and team productivity

Maintain clear product documentation, including PRDs, user stories, logic flows, and feature backlogs

Qualification

Digital product managementCheckout optimizationData analysisAI toolsCross-functional collaborationCustomer empathyLeadership skillsCommunication skillsMentoringProblem-solving