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Lighthouse MI · 2 months ago

Youth Programs Manager

Royal Oak, MI

Full-time

Onsite

Mid, Senior Level

$58K/yr - $58K/yr

2+ years exp

Lighthouse MI is a growing non-profit focused on addressing poverty in the Metro Detroit community. The Youth Programs Manager will oversee the operations of youth programs, manage staff, and ensure compliance with program objectives while providing outreach and education to the community.

Food and BeverageNon ProfitService Industry

Responsibilities

Supervise program staff including counselors, case managers, youth specialists, and residential specialists

Recruit, hire, and train new staff as needed

Manage staff on shift and monitor the work of team members

Stay up-to-date with ongoing best practices, program eligibility and implementation requirements, and agency standards. Train staff accordingly and maintain accountability

Coach and mentor team members to assist them with professional development plans

Lead and rally team around operational and strategic goals and visions

Schedule team to ensure full coverage

Facilitate regular 1:1 and team meetings

Review and approve/deny timesheets and time off requests for direct reports, and

Conduct annual reviews with direct reports

Oversee the delivery of all client services including ensuring client outcome measures, licensing requirements, and contractual agreements are being met and maintained

Work with Director to ensure agency-wide strategic work plans are being carried out accordingly

Work with Director to establish, track, and monitor program budgets and expenses

Work with Director to manage and implement funding and program requirements

Work with Director to establish and understand outcomes, benchmarks, and evaluation plan for programs and services

Work with Director and HMIS Agency Administrator to track and monitor key program outcomes, data quality, and data compliance

As needed, provide time-sensitive reports and run regular reports to monitor data quality and conduct clean-up

Help prepare for and lead program monitoring visits and audits

Monitor the quality of program level data, service quality, program compliance, and the proper maintenance of client related files and records. Review, approve, and audit files, processes, and practices to ensure a high level of quality and compliance. Hold team accountable to high standards

Work with other program managers to determine how best to connect program clients to other needed services within and outside of Lighthouse

Provide education and outreach to promote the welfare of clients served and build awareness of client issues and agency services

Provide 24-hour availability on-call, as arranged and divided with other team members

Consult weekly with the service team on the progress of each client in fulfilling their goals

When needed, work with the Director to develop programming that is innovative, trauma informed, and strength based to meet the needs of the youth served

Develop and make appropriate referrals for clients, and

Perform other job-related duties as assigned

Participate in relevant internal and external task-forces and committees

Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with services, and

Implement and enforce agency and office policies and values to maintain a safe, client-centered, and inclusive environment for clients, volunteers, and staff

Qualification

Program ManagementStaff ManagementTrauma Informed CareHMIS ExperienceConflict ResolutionCommunication SkillsTeam LeadershipCreative Problem-SolvingEmotional Intelligence

Required

A Bachelor's degree from an accredited college or university and 2 years of work experience in a child caring institution, or two years of college from an accredited college or university and 3 years of work experience in a child caring institution, or a high school diploma and 4 years of work experience in a child caring institution

Ability to pass a rigorous background check, including child welfare screenings and clearances

Reliable transportation and maintenance of automobile insurance

Valid driver's license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position

Proficient with Microsoft Office Suite, and Google Apps

Ability to train and lead a team through

Strong and professional communication skills

Strong conflict resolution skills

An appetite for innovation and creative problem-solving

Ability to work evenings and weekends, as needed

Preferred

A bachelor's degree in a human behavioral science or another major with 25% of the credits in a human behavioral science from an accredited college or university and 4 years of experience as a social service worker. Or, a master's degree in a human behavioral science from an accredited college or university and 2 years of experience as a social service worker

Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US

Previous experience working within a Child Caring Institute (CCI)

Experience in managing, supervising, and leading teams

Previous experience in residential program setting

Minimum 2 years' experience providing services with teens, young adults, and families

HMIS experience

Knowledge of the social services landscape in Oakland County and surrounding areas

Harm Reduction and Trauma Informed Care principles and values

Knowledge of Positive Youth Development and Protective Factors, behavior management, de-escalation techniques, and basic intervention skills, clinical services and group interaction, and grant writing and management

Proven ability to work effectively with racially and ethnically diverse clients and teams

Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations

Exceptional communication ability, both written and oral

Ability to listen and accept feedback constructively

Possess high emotional intelligence skills

Unwavering personal integrity

Ability to lead in a fast paced, demanding, constantly changing environment