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NCMIC · 3 months ago

Merchant Service CS Representative I

Clive, IA

Full-time

Onsite

Entry Level

1+ years exp

NCMIC is a company that provides merchant services and support to its clients. The Merchant Service CS Representative I role involves responding to merchant inquiries, troubleshooting issues, and promoting company products and services in a call center environment.

FinanceFinancial ServicesInsurance

Responsibilities

Responds to inquiries in a call center environment, by making or receiving calls to answer questions and resolve processing & cardholder issues

Requires knowledge of company products and services to respond to inquiries and consult with merchants to ensure they have the most efficient and cost-effective products for their needs

Need to be able to work online to answer questions and troubleshoot terminal issues

Need to be able to accurately reconcile a merchant statement

Actively work and complete the installation of merchant equipment

Complete daily ancillary tasks before 4 PM CT, when appropriate

Learn and be proficient with the 1st day proofing of new business

Promotes company products and services

Refer unusual or complex problems to the Merchant CS Manager

Utilizes various tracking and reporting systems to monitor merchant activity, documents merchant interactions and inquiries on the network system

The system should be maintained daily, and issues resolved within 48 hours when appropriate

Attends periodic training

Call monitoring expectation - average 85% to 90% on all QA’s for Merchant Processing

Performs other related job-related duties as required

Qualification

Customer serviceMerchant services knowledgePC skillsAnalytical skillsProblem-solving skillsInterpersonal skillsOrganizational skillsCommunication skills