Tom James Company · 8 hours ago
Internal Sales Support Representative
Franklin, TN
Full-time
Onsite
Entry Level
1+ years expTom James Company is the world’s largest manufacturer and retailer of made-to-order clothing, known for its tailored clothing brands. The Internal Sales Support Representative provides essential support to the sales team by managing order processing, payment resolution, and account maintenance for assigned retail locations.
FashionJewelryLifestyle
Responsibilities
Review and process items from the Order Queue, Payment Queue, Credit Card Queue, and Return Queue for assigned retail locations
Escalate unusual or complex situations to the supervisor for resolution
Provide support to retail locations in resolving issues such as discounts, special pricing, substitutions, and other exceptions
Research discrepancies and accurately enter relevant data and notes into the system
Answer inquiries from Sales Professionals, offering guidance on procedures and policies
Perform various administrative tasks, including filing, data entry, and information retrieval
Review aging accounts with assigned Sales Professionals
Record and track deposits in Excel spreadsheets
Maintain regular in-office attendance
Perform other related duties as assigned
Qualification
Required
Strong keyboarding skills
Ability to identify and resolve numerical discrepancies
Effective oral and written communication skills
Capacity to remain composed under pressure
Strong mathematical aptitude
Excellent communication and organizational skills
Ability to work efficiently and quickly
Proven multitasking abilities
Completion of high school and at least one year of office experience, including a minimum of three months in clerical accounting
Benefits
PTO
Medical
Dental
Vision insurance
Short- & long-term disability
401(k) with match
Profit sharing
Employee stock program
Company
Tom James Company
Tom James Company is the world’s largest manufacturer and retailer of custom clothing and the engine behind some of the world’s most established tailored clothing brands.
1001-5000 employees
H1B Sponsorship
Tom James Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
John Hitt
Chief Financial Officer
Allyce Schinske
Partner
Company data provided by crunchbase