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VetEvolve · 3 months ago

Dublin Animal Hospital - Customer Service Representative

Dublin, Virginia

Full-time

Onsite

Senior Level

VetEvolve is a people-first organization that provides reliable support to veterinary teams. The Veterinary Lead CSR/Receptionist plays a key role in ensuring an exceptional client experience by overseeing the front desk team, managing client communications, and maintaining smooth daily operations.

PetService IndustryStaffing AgencyVeterinary

Responsibilities

Greet clients and pets with warmth and professionalism

Schedule appointments efficiently and manage appointment flow

Handle client inquiries via phone, email, and in-person

Provide accurate information on services, policies, and pricing

Assist clients with check-in, check-out, and payment processing

Address and resolve client concerns with empathy and professionalism

Train, mentor, and support the CSR/reception team

Delegate tasks effectively and ensure coverage during busy hours

Monitor front desk performance and provide feedback to improve efficiency

Assist in creating and enforcing customer service protocols

Maintain and update client records in the practice management system

Process payments, invoices, and financial transactions accurately

Ensure compliance with hospital policies and veterinary regulations

Organize and manage inventory of front desk supplies

Work closely with veterinarians, technicians, and management to ensure smooth clinic operations

Communicate important client and patient information to the medical team

Assist with patient admissions, discharges, and follow-up calls

Qualification

Veterinary practice management softwareCustomer service skillsLeadership skillsVerbal communicationWritten communicationMultitaskingCompassionate demeanorAttention to detailConflict resolution