Uniphore · 2 weeks ago
Sr. Product Manager, Self-Service AI Agent
Palo Alto, CA
Full-time
Onsite
Senior Level
$187K/yr - $257K/yr
5+ years expUniphore is one of the largest B2B AI-native companies, focused on transforming customer and employee experiences through AI-driven solutions. As a Sr. Product Manager, you will lead product initiatives for a self-service AI agent, driving innovation and collaboration within a global team to enhance enterprise-grade conversational automation.
Artificial Intelligence (AI)Computer VisionEnterprise SoftwareGenerative AIMachine Learning
Responsibilities
Be a thought leader internally on Agentic GenAI conversational AI platforms and tools. Continuously research and keep yourself and your stakeholders up to date on new technological trends in this space
Build demo and POCs on agentic conversational AI platforms to demonstrate key capability and differentiation
Be a hands-on UAT tester to be a proxy for users who use our platform to build conversational AI agent workflows. Oversee product literature and demos
Define requirements in the form of PRDs, User stories and Product acceptance criteria documents to be used during PDLC
Run and drive scrum meetings, weekly and daily standups as appropriate to ensure on time and high-quality delivery of features and product capabilities
Contribute to the vision and strategy of the U-Selfserve product and help define short and long-term roadmap
Drive product innovation and differentiation by collaborating effectively with the technology teams
Maintain prioritized backlog for your area with strong justification aligned to the overall product strategy and organizational goals
Constantly analyze the competitive landscape, run a gap & SWOT analysis, and define the differentiated story for your product
Collect and analyze customer feedback and leverage that to drive alignment with the leadership for roadmap changes
Support the Sales and Pre-Sales teams to pitch and demo the products to customers and partners
Evangelize product for sales, customers, market analysts and media
Perform COGs analysis of building new features and work with stakeholders to continually optimize costs to maximize profitability
Qualification
Required
5+ years of technical product management experience in delivering complex enterprise SaaS products with strong technology acumen to lead product innovation
Experience in Technical Product Management for LLM-based AI solutions and/or speech/conversation analytics products
Comprehensive understanding of AI technologies, including Generative AI, Large Language Models (LLMs), AI Agents, RAG, and their application in building conversational AI Agent applications
Good understanding of speech technologies (such as ASR / TTS) and telephony (voice over IP, PSTN) used in real time voice communications
Domain knowledge in building & launching solutions for automation through conversational self-service for enterprise customers with be a plus
Excellent written & oral communication and presentation skills, capable of influencing at all levels of the organization
Comfortable with ambiguity in a fast-paced and ever-changing environment and be able to think big while paying careful attention to detail
Familiarity with modern visual conversational dialog management tools
Strategic thinker with the ability to translate market needs and trends into innovative product solutions
Proven analytical and innovative thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills
Demonstrated ability to engage and influence senior level leaders & executives
Constantly staying updated on advancements in AI and ML technologies and apply them to evolving product strategies. Ability to think deeply and tracking the market leading tools and technologies to build automation through conversational AI Agents
Highly collaborative, skilled in building strong relationships across key stakeholders
Bachelor's/master's degree in computer science/IT Engineering or related fields
Preferred
MBA preferred
Benefits
Annual incentive opportunity based on target achievement
Pre-IPO stock options
Benefits including medical, dental, vision, 401(k) with a match
Generous paid time off
Paid holidays
Paid day off for your birthday
Other paid leave policies to support employees through all phases of life
Company
Uniphore
Uniphore is a business-software company that provides a secure AI platform that deploys agentic AI across every enterprise function.
501-1000 employees
H1B Sponsorship
Uniphore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (5)
2022 (11)
Funding
Current Stage
Late StageTotal Funding
$880.88MKey Investors
New Enterprise AssociatesSorenson CapitalMarch Capital
2025-10-22Series F· $260M
2022-01-28Series E· $400M
2021-03-26Series D· $140M
Leadership Team
Ravi Saraogi
Co-Founder and President (APAC)
Balaji Raghavan
Chief Technology Officer
Recent News
2025-12-28
thesaasnews.com
2025-11-15
Company data provided by crunchbase