Memorial Health · 3 months ago
Switchboard Operator
Decatur, IL
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $24.82/hrMemorial Health is a healthcare provider that operates multiple hospitals. They are seeking a Switchboard Operator responsible for answering incoming calls, monitoring alarm systems, and providing customer service in a fast-paced environment.
EducationHealth CareHealth DiagnosticsHospitalMedicalNon ProfitPrimary and Urgent CareWellness
Responsibilities
Answers incoming calls for all 5 Memorial Health System (MHS) hospitals, Decatur Memorial, Jacksonville Memorial, Lincoln Memorial, Springfield Memorial and Taylorville Memorial
After hour answering service for approximately 25 physicians/departments. Correctly following established protocols and procedures for each account
Acknowledge and appropriately respond to Emergent Parking Lot Polls, Elevator phones, engineering panels which includes fire, panic alarms, and generator testing
Able to correctly answer, dispatch, monitor, and track emergent codes and rapids
Completes all steps of surgery/trauma activations for after-hours emergency call in teams; verifies patient identity information through appropriate tools. Identifies appropriate on call team based on policy and procedures. Facilitates appropriate tracking on all teams
Coordinate with departments, funeral homes, and security to efficiently transfer the release of remains, according to established protocol
Enter and/or change on call schedules as needed
Act as a resource for colleagues and lead by example
Demonstrates an ability to be flexible, organized and function well in stressful situations
Knowledge of hospital, department policies and procedures related to Call Center
Communicates effectively with callers and colleagues with attention to detail and problem solving aptitude
Responsible for all overhead paging including request from security, engineering and other departments
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others
COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude
QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results
EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays
Qualification
Required
High School diploma required
Experience in telephone operations, communications, Call Center, customer service or related environment required
Ability to multitask in a fast pace environment
Proficient working with technology and possess a problem solving aptitude
Exceptional customer service, active listening, and verbal and written communication skills, professional demeanor
Knowledge of all tasks performed in the Call Center necessary to provide optimum internal and external customer satisfaction and provide the opportunity for one call resolution
Demonstrates superior patient relations and interpersonal skills; Requires ability to work with diverse people and deal effectively with angry and/or upset customers
Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate 1 call software, and other required applications/systems
Must be able to use a multi-function phone system
Must demonstrate detail orientation, critical thinking, and problem solving ability
Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations
Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations
Ability to effectively manage competing priorities and work independently in a rapidly changing environment
Company
Memorial Health
Memorial Health offers patient care, education, and research services.
Founded in 1897
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Charles D. Callahan, PhD, MBA, FACHE
President Memorial Hospital Group/President & CEO Springfield Memorial Hospital
Edgar J. Curtis
President and Chief Executive Officer
Recent News
2025-12-11
2025-11-10
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