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Copado · 23 hours ago

Senior Manager, Sales Operations

New Orleans, LA

Full-time

Onsite

Senior Level

5+ years exp

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. The Senior Manager, Sales Operations is responsible for optimizing sales productivity, driving data integrity, and translating Go-to-Market (GTM) strategy into executable, efficient processes while managing a team of Sales Operations Analysts.

CollaborationDeveloper PlatformDeveloper ToolsDevOpsIT ManagementSoftware

Responsibilities

Manage, mentor, and develop a team of 2-3 Sales Operations Analysts, overseeing daily workflow, performance management, and structured professional development planning

Conduct regular 1:1 meetings, manage talent assessments, and serve as the primary escalation point for complex operational issues, actively removing obstacles to ensure the team’s effectiveness

Ensure the team’s output is highly leveraged, guiding analysts to focus on strategic analysis and process improvement, thereby maximizing the productivity gain for the sales organization

Own the Sales Capacity Model: Analyze sales velocity, productivity metrics, ramp rates, and attrition data to accurately forecast sales force headcount requirements necessary to achieve defined revenue goals

Execute sensitivity and scenario analysis to proactively provide data-driven recommendations on staffing adjustments and financial planning alignment

Manage Quota Deployment: Translate annual sales targets into equitable and measurable individual and regional quotas, ensuring alignment with the territory structure and clear articulation of performance expectations

Support cross-functional planning cycles by ensuring the accurate execution and deployment of territory carving, rules of engagement (RoE), and hierarchy alignment within Salesforce

Serve as the functional owner of sales data quality. Lead initiatives to enforce the integrity and accuracy of sales and marketing data within Salesforce, ensuring a high standard for reliable forecasting and compliance

Continuously refine, document, and enforce standardized sales processes (e.g., Lead-to-Opportunity, Quote-to-Cash, pipeline management) to maximize efficiency and effectiveness at scale

Oversee the day-to-day administration of the GTM tech stack (e.g., Salesforce, BI tools, Sales Enablement tools), including user provisioning, access management, and internal tool adoption/enablement programs

Manage vendor relationships and renewals for sales tools, evaluating utilization rates, and collaborating with the Sales Systems team to integrate new features and automation into existing business workflows continuously

Oversee the creation, maintenance, and distribution of detailed sales performance reports, dashboards, and Key Performance Indicators (KPIs) to provide actionable, evidence-based insights for sales leadership

Partner effectively with the Finance team to ensure accuracy in compensation plan administration, providing validated data for the calculation and distribution of incentive plans

Drive an operational cadence that ensures alignment and transparency across sales, marketing (BDR operations), and customer success teams regarding GTM policies and processes

Qualification

Salesforce CRMData analytics platformsSales Operations managementCapacity planningProcess improvementTechnical acumenCommunication skillsCollaboration skills

Required

Bachelor's degree in Business Administration, Finance, Marketing, or a relevant quantitative field. An advanced degree is preferred

5+ years of dedicated experience in Sales Operations or Revenue Operations within a high-growth technology or SaaS company

2+ years of demonstrated experience managing or leading Sales Operations analysts or specialists, including formal performance management and professional development

Expertise in Salesforce CRM (Salesforce Administrator certification or equivalent experience strongly preferred) and advanced proficiency in data analytics platforms (e.g., Tableau, Power BI)

Exceptional analytical skills with a proven track record of complex modeling, specifically in capacity planning, forecasting, and compensation structures