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PGA TOUR Superstore · 3 months ago

PGA Certified STUDIO Fitting Specialist

Novi, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

PGA TOUR Superstore is a fast-growing specialty retailer dedicated to inspiring people through golf and tennis. The STUDIO Fitting Specialist is responsible for providing world-class customer service, achieving sales targets, and maintaining the STUDIO area while executing club fittings and building lasting customer relationships.

E-CommerceGolfSportsTennis

Responsibilities

Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back

Achieving key performance indicators (KPIs), including meeting or exceeding sales targets, meeting optimal sales per hour, and ensuring high booking percentage to drive overall business performance

Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked to maximize revenue

Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc

Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive sales and the Customer experience

Maintain a brand-agnostic approach during the fitting process, focusing solely on selecting the best equipment tailored to each customer's unique needs and performance goals, regardless of brand

Ensure all STUDIO area equipment and supplies are always maintained and operational

Maintaining the STUDIO area in a clean, professional presentation at all times

Maintain in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers

Accurately enter custom club orders for customers, ensuring all specifications are precisely documented

Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques

Demonstrate a culture of ethical conduct, safety, and compliance across all departments

Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance using technology including, but not limited to: Trackman, Sam Putt Lab, USchedule, and Microsoft Office

Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links

Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers

Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers

Qualification

PGA CertificationClub fitting experienceTrackmanSAM Putt LabMicrosoft OfficeSelf-accountabilityCommunication skillsOrganizational skills

Required

Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role. The candidate must maintain good standing with the PGA for the duration of employment. The candidate may be asked to provide proof of PGA membership in the form of a current membership card or proof of membership dues payment

Candidates must have strong listening and interpersonal skills

They must possess good verbal and written communication skills and be able to communicate cross-functionally

Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite

Candidates must be able to organize multiple priorities to meet deadlines and objectives

High School Diploma or equivalent

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead

Must be able to maintain flexible availability, including nights, weekends, and holidays

Candidates should demonstrate strong self-accountability and a proactive drive for results