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Penn Medicine, University of Pennsylvania Health System · 2 months ago

Patient Care Host-Hostess: Lancaster, Pa (Part-Time, Variable hours)

Lancaster, PA

Part-time

Onsite

Entry Level

1+ years exp

Penn Medicine is a leading academic medical center dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Patient Care Host Hostess is responsible for providing personalized meal service to patients, including assisting with meal selections, serving meals, and maintaining communication with the patient care team.

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Responsibilities

Under the supervision of the Director of Food Services, the Patient Care Host Hostess provides personalized meal service to patients

Meal service includes assisting patients with meal selections, serving meals to patients, preparing food, monitoring patient intakes, clearing and cleaning patient dishware

Duties may include stocking pantries

Successful completion of a Patient Care Host Hostess training program

Assures that meal selections meet guidelines for modified diets per diet manual

Works directly with patients in selecting meals and communicates those selections to the production staff

Calculates, prepares, and serves between meal feedings and nutritional supplements and tube feedings as ordered

Maintains accurate written and oral communication with other patient care team members, and assists them as time allows and the need arises

This includes monitoring and recording patient intake and communicating this data to the dietician and or nursing staff as needed

May also include responsibility for completion of calorie counts

Obtains current diet list of patients from the hospital computer prior to each meal period and maintains accurate patient diet information according to department procedures

Assists in assembly of meals and serves the meal to the patient

Collects dishware following meal service, transports dishware to dish room and assists in clean up

Stocks patient and or provider pantries with supplies according to set standards and ensures proper labeling, dating and rotation of all stock

May produce cold foods such as salads and sandwiches as requested and may prepares all foods associated with them

Maintains exemplary customer service at all times to create quality outcomes

Communicates any problems, concerns, or potential issues to appropriate personnel in a timely manner

Assists in maintaining high level of sanitation in Food Services Department

Able to follow procedures for monitoring patient intakes and calorie counts, if assigned to do so

Records and maintains all assigned documents and forms according to department procedures and takes corrective action as needed

Performs other duties as assigned

Qualification

Customer service experienceInstitutional food serviceComputer proficiencyCommunication skillsTeam collaboration

Required

High school diploma or equivalent GED

One (1) year of experience working directly with customers

Six (6) months experience working with computers or computerized equipment

One (1) year of experience working directly with customers, clients or patients in institutional food service or health care

Benefits

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees