Smarte Carte · 3 months ago
Wheelchair Agent/Coordinator - Boston Logan International Airport - Part Time
Greater Boston
Part-time
Onsite
New Grad, Entry Level
$19.50/hr - $20/hrSmarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts and other passenger services. They are seeking a Wheelchair Agent/Coordinator to ensure the safe transporting of passengers with mobility issues and to coordinate wheelchair transportation requests.
ConsumerConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Responsible for transporting arriving and departing wheelchair passengers to terminals gates and other areas across the airport
Assist passengers with transport of luggage
Conduct daily inspections of wheelchairs for necessary repairs and maintenance
Ensure completion of required wheelchair or incident reports
Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair
Provide exceptional customer service and greet passengers in a welcoming and friendly manner
Follow airport security regulations; display required security badge
Assist with luggage carts as needed
Additional duties as assigned by management
Coordinate and schedule wheelchair transportation requests for passengers
Ensure timely arrival and departure of Wheelchair Agents for scheduled requests
Assign wheelchair requests though software to Wheelchair Agents
Ensure enough wheelchairs are staged beforehand for arriving and/or departing flights
Ensure that Wheelchairs Agents are equipped with all necessary information, including client-specific needs (e.g., wheelchair types, medical requirements)
Monitor Wheelchair Agents status and communicate any delays or changes to passengers
Communicate with Wheelchair Agents regarding assignments
Report of any damaged wheelchairs to management at beginning, during and end of shift
Communicate to management on any operational changes (e.g., flight delays, ticket counter changes)
Ensure that all Wheelchairs are compliant with safety regulations
Adhere to state, federal, and company regulations regarding accessibility and safety
Monitor that Wheelchair Agents follow the proper procedures for loading, unloading, and securing passengers in wheelchairs
Additional duties as assigned by management
Qualification
Required
Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs
Skilled in navigating wheelchairs over various surfaces, including inclines, and in crowded or confined spaces
Ability to transfer wheelchair passengers to and from airplane seat
Computer and Smart Phone proficient
Capable of standing for extended periods
Must be at least 18 years of age
Excellent customer service and verbal communication skills
Ability to complete all required training including airport compliance
Ability to get an airport badge required
Friendly, compassionate, and attentive to the needs of passengers
Ability to communicate clearly, respectfully and professionally with passengers and other staff members
Strong teamwork and coordination abilities
Maintain a positive attitude and professionalism in high pressure situations
Able to assess and monitor passengers' comfort and safety during transport
Capable of identifying any potential safety issues with the wheelchair
Ability to handle difficult or emergency situations with calm and professionalism
Managing one's own time
Technologically adept and receptive to learn computer-based reporting tools
Maintains an enthusiastic and positive 'Can Do' attitude, that fosters teamwork and unity
Capable of focusing on the 'Big Picture' rather than immediate short-term effects
Ability to apply the appropriate level of workplace flexibility
High degree of integrity and self-discipline
Good problem-solving and conflict-resolution skills
Strong organizational and multitasking skills
Preferred
Proficiency with dispatch software a plus
Benefits
Company Paid Sick Time
Matching 401k
Overtime
Holiday Overtime
Company
Smarte Carte
Smarte Carte is a provider of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-15Acquired
Leadership Team
Drew Niemeyer
Chief Executive Officer
Scott Warren
Chief Financial Officer
Company data provided by crunchbase