MCC Label · 2 days ago
Technical Manager
Clarksville, TN
Full-time
Hybrid
Mid Level
$94K/yr - $106K/yr
4+ years expMCC Label is a global leader in premium labels, focused on developing consumer-driven innovations and sustainable packaging solutions. The Technical Manager will provide expertise and assistance to internal and external clients, coordinate customer visits, and develop customer relationships to ensure product satisfaction.
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Responsibilities
Provide expertise to client facilities and internal MCC locations through process audits or industry experience, including customer training on using MCC products with their equipment
Reduce costs related to product failures by assisting with root cause analysis and corrective actions via onsite visits or conference calls
Support MCC R&D and Technical Development Teams in developing market-ready products, offering feedback from customer process audits on unique operational needs
Collaborate with equipment and adhesive suppliers to meet customer requirements and identify new opportunities
Build communication links and rapport with customers' production and purchasing teams
Submit timely written and verbal reports from customer visits, documenting equipment, settings, adhesives, and quality requirements
After customer visits, provide a quick synopsis and action plan recommendations to the relevant MCC teams, including sales, quality, and management
Ensure follow-up on customer issues and trial reports to confirm resolution
Work with R&D and Technical Development Teams to ensure Trial Forms are accurate and complete for successful trials
Qualification
Required
Four to six years of related experience or a two-to-four-year degree with the ability to demonstrate mechanical aptitude
Locations: NE US, NW US, South Central (Virginia, Western NC, Eastern TN), Chicago/Milwaukee, SE US
Be able to develop interpersonal skills with their regional customer base. This includes customer labeler operators, Quality Teams, Operations Teams and at times the Customer Facility upper-level Management Team (up to and including the Facility Manager)
Strong communications skills (oral, written and presentation) and the ability to successfully communicate them at all levels within the customer organization along with the internal MCC organization
Ability to work in teams and individually with little guidance other than strategic direction
Mechanical aptitude and a strong understanding of label application equipment is a positive
Up to 85% travel to the Americas region is required for this role
Ability to write reports, business correspondence, and procedure manuals. Be able to assist in developing training materials and provide training for customer and internal MCC's use
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
The employee must occasionally lift and/or move up to 40 pounds
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Be able to develop a sampling plan when confronted with potential quality issues or when attempting to determine if a trial was successful or not
Preferred
Experience in Project Management is a Plus
Benefits
Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays
Company
MCC Label
As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences.
10001+ employees
H1B Sponsorship
MCC Label has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.25B2024-09-24Post Ipo Debt· $950M
2023-03-28Post Ipo Debt· $300M
2021-07-02Acquired
Leadership Team
S
Sharon Birkett
Chief Financial Officer & VP
Recent News
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Google Patent
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