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Restaurant365 · 3 months ago

Partner and Channel Operations Senior Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$116K/yr - $174K/yr

8+ years exp

Restaurant365 is seeking a Partner & Channel Operations Senior Manager to join their Revenue Operations & Enablement Team. The role focuses on driving operational excellence and cross-functional alignment across the Partnerships organization, ensuring scalable systems and actionable insights that enhance partner revenue.

AccountingProductivity ToolsRestaurantsSaaSSoftware

Responsibilities

Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking

Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS

Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership

Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners

Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers

Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings

Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems

Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption

Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM

Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities

Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance

Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations

Other duties as assigned

Qualification

Partner OperationsSalesforce CRMForecastingRevenue ReportingExcel ProficiencyPRM ToolsAI Tools FamiliarityAnalytical SkillsCommunication SkillsStrategic Mindset

Required

8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies

Strong background in partner/channel ecosystems, referral models, and co-selling motions

Expertise in forecasting, pipeline management, and revenue reporting

Technology expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam (or equivalent partner ecosystem platforms)

Advanced proficiency in Excel, including modeling, pivot tables, and data analysis

Proficiency with productivity tools such as Excel, Word, PowerPoint or Google Docs, Google Sheets, and Slides

Familiarity with AI tools such as Glean, Copilot, OpenAI, or similar, with the ability to leverage them for efficiency and insights

Proven ability to collaborate effectively with Sales, Marketing, Finance, Enablement, and Business Intelligence teams

Strong analytical and problem-solving skills, with experience driving process improvements

Excellent communication and influencing skills, with executive presence

Strategic mindset with the ability to execute tactically