Aritzia · 2 months ago
Digital Technology - Support Analyst
Support Office (Vancouver)
Full-time
Onsite
Mid Level
$75K/yr - $125K/yrAritzia is a growing company seeking a Solutions Support Analyst to join their Digital Technology team. This role involves delivering hands-on support, troubleshooting technical issues, and managing customer data processes while fostering a customer-centric culture.
E-CommerceFashionLifestyleRetailWeb Design
Responsibilities
Deliver exceptional customer service by responding promptly and professionally to technical inquiries and ensuring a positive client experience
Diagnose and resolve technical issues efficiently, collaborating closely with the appropriate technical and cross-functional teams
Escalate complex or unresolved support tickets to appropriate teams while maintaining clear documentation and communication
Identify root causes and implement effective solutions to operational challenges, enhancing the overall digital technology experience
Handle customer data with adherence to privacy regulations and internal policies to ensure confidentiality and security
Qualification
Required
Analytical thinking
Understanding of how to trigger API requests through Postman
Interest in automation
Customer service mindset
Strong understanding of data formats (e.g., xml and JSON)
Strong background in software engineering or full-stack development
Proficiency in multiple programming or scripting languages (e.g., Python, Go, Bash, etc.)
Hands-on experience with modern observability tools and standards (e.g., OpenTelemetry, Prometheus, Datadog, Splunk, ELK)
Strong understanding of alerting strategies, telemetry pipelines, and distributed tracing
Familiarity with cloud-native architectures and platforms (e.g., AWS, GCP, Kubernetes, microservices)
Excellent communication and collaboration skills
A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
Benefits
Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
Company
Aritzia
Aritzia is an innovative women’s fashion boutique that cherishes design and quality, offering beautiful clothes and accessories.
Founded in 1984
5001-10000 employees
H1B Sponsorship
Aritzia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$924.81MKey Investors
Berkshire Partners
2022-11-14Post Ipo Secondary· $77.4M
2021-05-13Post Ipo Secondary· $91M
2019-03-08Post Ipo Secondary· $329.63M
Leadership Team
Jennifer Wong
Chief Executive Officer
B
Brian Hill
Founder & Executive Chair
Recent News
Retail Insight Network
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase