Worldwide Clinical Trials ยท 23 hours ago
Senior Support Administrator, IT Operations - Austin, TX - Office Based
Austin, TX
Full-time
Onsite
Mid, Senior Level
2+ years expWorldwide Clinical Trials is a global, midsize CRO focused on innovative approaches to improving lives. They are seeking a Senior Support Administrator in IT Operations to provide Tier 1 IT support, maintain hardware and software assets, and create documentation and training materials for employees.
Health CarePharmaceutical
Responsibilities
Provide Tier 1 IT support to Worldwide employees and follow up on incidents and user requests to closure within SLA timeframes
Input all incidents, requests, and related support information in timely and accurate manner into the IT Operations Support ticketing system
Maintain an accurate registry of hardware and software assets both in stock and in use by Worldwide employees
Ensure that all equipment is correctly identified and tagged
Search for any illegal software installed in Worldwide systems and inform the manager about any license compliance issues
Stay up-to-date with hardware and software changes that could impact the systems and their operation by Worldwide employees
Ensure that there is always available stock of equipment and accessories for users that can be deployed quickly for new employees or as replacement for faulty equipment
Work with other team members to setup and maintain a standard image for computer systems to allow for quick deployment of new laptops and PCs
Understand and apply group policies and other configuration measures that will improve the security, performance and reliability of equipment used by Worldwide employees
Write, review and keep up-to-date documents and guides to be used by both IT Operations Support Administrators and Worldwide employees
Create, update, and encourage the use of the IT Support Portal both by IT Operations Support Administrator and Worldwide employees
Train users in the use of computer equipment, software, and connectivity solutions
Qualification
Required
Provide Tier 1 IT support to Worldwide employees and follow up on incidents and user requests to closure within SLA timeframes
Input all incidents, requests, and related support information in timely and accurate manner into the IT Operations Support ticketing system
Maintain an accurate registry of hardware and software assets both in stock and in use by Worldwide employees
Ensure that all equipment is correctly identified and tagged
Search for any illegal software installed in Worldwide systems and inform the manager about any license compliance issues
Stay up-to-date with hardware and software changes that could impact the systems and their operation by Worldwide employees
Ensure that there is always available stock of equipment and accessories for users that can be deployed quickly for new employees or as replacement for faulty equipment
Work with other team members to setup and maintain a standard image for computer systems to allow for quick deployment of new laptops and PCs
Understand and apply group policies and other configuration measures that will improve the security, performance and reliability of equipment used by Worldwide employees
Write, review and keep up-to-date documents and guides to be used by both IT Operations Support Administrators and Worldwide employees
Create, update, and encourage the use of the IT Support Portal both by IT Operations Support Administrator and Worldwide employees
Train users in the use of computer equipment, software, and connectivity solutions
Task orientated, capable of taking ownership of incidents from the moment they are received until their resolution is completed
Basic knowledge of server hardware and software (Windows 10/11, Windows Server 2012R2 and 2016 and 2019, Exchange 2013 on-prem and O365)
Excellent working knowledge of IT Operations ticketing system
Setup, diagnostic and troubleshooting of laptops, workstations, printers, scanners, copiers, etc
Ghosting & synchronization software (WDS/SCCM)
MS Office 365 and other software applications such antivirus, remote support tools, Adobe, etc
Setup and troubleshooting of internet connectivity and related hardware
Mobile applications (iOS and Android)
MacOS
Excellent verbal and written communication and interpersonal skills, including good listening skills and ability to empathize
Flexible, adaptable, and able to work under pressure and efficiently multitask
Self-motivated and self-starter
Excellent command of written/oral English (technical)
2 to 4+ years technical experience including extensive customer service experience
Excellent analytical and consultative/customer service
Preferred
Bachelor's degree in related discipline preferred or equivalent work experience
Company
Worldwide Clinical Trials
Worldwide Clinical Trials is a global CRO that provides preclinical and Phase I-IV clinical development services to pharmaceutical industry.
1001-5000 employees
H1B Sponsorship
Worldwide Clinical Trials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-08-07Acquired
Leadership Team
Rosemarie Corrigan
Executive Vice President, Global Quality
Robyn Greener
Associate Director, Project Management
Recent News
2025-12-18
EIN Presswire
2025-11-19
2025-09-22
Company data provided by crunchbase