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Cadence · 3 months ago

PRN Registered Nurse Coordinator

United States

Full-time

Remote

Mid Level

$35/hr - $40/hr

3+ years exp

Cadence Health is dedicated to delivering proactive care to seniors facing chronic conditions. The PRN Registered Nurse Coordinator will monitor and triage patients, manage treatment plans, and provide clinical support, ensuring exceptional healthcare experiences for patients.

Health CareMedical

Comp. & Benefits

Responsibilities

Respond to inbound patient clinical questions and escalations by phone (and/or text message)

Follow standardized triage protocols for incoming calls and escalate appropriately (e.g. Schmitt - Thompson clinical telephonic triage guidelines)

Support clinical documentation for the patients’ Cadence care team (NP, RN, and Patient Success); including documenting patient case notes in the Cadence platform and logging tickets/follow-up tasks in ZenDesk (dedicated ZenDesk training provided)

Follow up with patients with abnormal readings to gather more information on their clinical status and triage appropriately

Monitor patient vitals, symptoms, and labs to identify patients in need of clinical interventions and appropriate escalation

Clinical documentation on alert resolution/follow-ups in the Cadence platform

Additional administrative support as needed: Follow up with patients who need rescheduling, reach out to patients who have had lapses in taking their vitals, and other administrative work

Ensure every healthcare interaction with Cadence is an exceptional experience that prioritizes the well-being of the patient and aligns with the goals of our health system partners

Qualification

RN compact multi-state license3+ years chronic conditions experiencePatient/customer experienceClinical documentationIndependent thinker/operator

Required

RN compact multi-state license, at least 1 additional state license either in CA, MI, IL, or AK, and a willingness to expand state licensure if needed as Cadence adds new markets

3+ years of experience treating patients with chronic conditions including CHF, Hypertension, and/or Diabetes patients either in an outpatient or inpatient setting

Passion for the patient/customer experience and systematically improving healthcare with digital innovation

Independent thinker/operator (comfortable working in a less structured environment)