HDR · 18 hours ago
Associate Toll Operations Consultant
Walnut Creek, CA
Full-time
Onsite
Entry, Mid Level
$88K/yr - $143K/yr
2+ years expHDR is a company focused on creating a welcoming environment and fostering a culture of inclusion. They are seeking an Associate Toll Operations Consultant to analyze operations and systems changes, conduct data analysis, and support project management tasks within the transportation sector.
ArchitectureConsulting
Responsibilities
Analyze proposed options related to operations, systems or management changes and impacts of changes using knowledge of staffing, engineering, service provisions, and management
Confer with managers to obtain additional or interpret policies and procedures related to change options
Prepare reports and documentation related to options and change evaluations
Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities via reporting
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Assess end-user experience for both customers and agents
Lead development and delivery of small tasks and work products
Support toll program management tasks including design reviews and operational oversight
Apply HDR’s project management and QA/QC processes
Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery
Assist with business development efforts, including writing or reviewing proposals
Grow business development skills through industry engagement
Perform other duties as assigned
Qualification
Required
Bachelor's degree in related field
A minimum of 2 years related experience
An attitude and commitment to being an active participant of our employee-owned culture is a must
Preferred
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must
Familiarity with tolling back-office systems and/or customer contact center operations
Strong background in data analysis, reporting, and data visualization
Excellent written and communication skills
Ability to handle a wide variety of tasks simultaneously requiring different skill sets
Ability to adapt to the needs of our clients and work outside of one's comfort zone
Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities
Experience in business or technical management consulting
Familiarity with tolling policies, technologies, or equipment
Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau
Local candidates preferred
Master's Degree
Knowledge of ArcGIS, SQL Server and /or Crystal Reports
Proficiency in data reporting and analytical tools such as SQL, PowerBI, VBA, Power Query, Python
Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint
Experience in an A/E/C industry
PMP Certification
Benefits
Medical
Dental
Vision
Short and long-term disability
Life insurance
An employee assistance program
Paid time away
Parental leave
Paid holidays
A retirement savings plan with employer match
Employee referral bonus
Tuition reimbursement
Company
HDR
HDR is an employee-owned design firm specializing in engineering, architecture, environmental and construction services. We’re ranked No.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
G
Galen Meysenburg
CFO
J
Jeff Glover
Colorado Area Water Group Chief Engineer
Recent News
The Magnificent Mile Association
2025-11-11
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