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CoVantage Credit Union · 3 months ago

On-Site Spanish Interpreter/Virtual Specialist

Antigo, WI

Full-time

Onsite

Entry Level

$17.25/hr - $30.79/hr

1+ years exp

CoVantage Credit Union is seeking a full-time on-site Spanish Interpreter/Virtual Specialist to provide exceptional service to bilingual members in the community. The role involves translation and interpreter assistance, managing communications, and ensuring member confidentiality.

BankingFinancial Services

Culture & Values

Responsibilities

Provides translation and interpreter assistance as needed between credit union employees and bilingual members

Field phone calls, voicemails, e-mails, and online messages

Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more

Deliver exceptional service while building strong member relationships

Refer members to other credit union products and services when appropriate

Provide efficient and professional service to members

Maintain member confidentiality

Qualification

Bilingual fluency in SpanishCustomer service experienceMicrosoft Office proficiencyCommunication skillsFast-paced work efficiencyInterpreter experienceOrganizational skills

Required

Bilingual fluency in Spanish required

Must pass credit union fluency testing and maintain working knowledge of English and secondary language

Have obtained a high school diploma or equivalent

Have experience working in a service or sales related capacity

Have strong written and verbal communication skills in both the English and Spanish language and the ability to work with a wide variety of people on a daily basis

Have the ability to be organized, efficient, and accurate in a fast-paced work environment

Proficient with Microsoft Office and Windows software programs