4P Consulting Inc. · 3 months ago
Technical Support Specialist 1 4P/428
Birmingham, AL
Full-time
Onsite
New Grad, Entry Level4P Consulting Inc. is seeking a Technical Support Specialist to join a contracted 24x7 support team for Southern Company. The role involves frontline diagnostics and monitoring of computer systems and applications, ensuring the availability and performance of mission-critical systems.
Staffing & Recruiting
Responsibilities
Monitor primary SCADA and ancillary systems for operational health and availability
Provide frontline troubleshooting, diagnostics, and coordination of repairs with EMS department personnel and other internal teams
Notify and coordinate with key customers regarding system outages, events, or maintenance that may impact critical operations
Contribute to process improvement initiatives and provide customer feedback to Team Leads and Supervisors
Accurately document and track cases through completion, ensuring all actions are recorded in system logs
Adhere to electronic and physical access policies to maintain system integrity and compliance
Support Business Continuity and Disaster Recovery (BC/DR) systems on a daily basis
Ensure regulatory compliance and operational excellence across all assigned systems
Qualification
Required
Formal education in Computer Science, Information Technology, or a related IT field — or equivalent practical experience
Prior experience in real-time systems support, control center environments, or utility/energy operations preferred
Excellent interpersonal and communication skills (oral and written)
Ability to work effectively in a team-oriented and sometimes high-stress environment with coordinators, control center personnel, and management
Strong customer service orientation with proven ability to manage user expectations and deliver timely support
Knowledge of and ability to comply with Critical Infrastructure Protection (CIP), Sarbanes–Oxley (SOX), and federal regulatory requirements
Strong multitasking and prioritization skills — able to handle multiple concurrent issues and escalate appropriately
Ability to follow and apply Change Management processes and knowledge-based procedures
Working knowledge of Windows operating systems
Working knowledge of AIX or other UNIX-based systems
Working knowledge of Distributed computer networks (a plus)
Strong problem-solving and critical thinking abilities
Proven ability to build and maintain strong working relationships with internal and external customers
Must be able to work rotating shifts including nights, weekends, and holidays
Must understand and sign the Federal Energy Regulatory Commission (FERC) Standard of Conduct
Must adhere to Separation Protocol requirements
Must comply with all conditions under the Southern Company Insider Threat Program, including enhanced background checks, drug screening, and psychological assessment
May be required to remain sequestered locally to the control center during severe weather or emergency operations
This position requires rotating 8- or 12-hour shifts (day and night)
Company
4P Consulting Inc.
4P Consulting is a highly specialized Staffing and Recruiting company with significant experience and expertise in the Engineering industry, IT, Admin, Accounting, Advertising .
Founded in 2012
11-50 employees
H1B Sponsorship
4P Consulting Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase