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NHE, Inc. · 2 months ago

Resident Service Coordinator at St. Andrews Towers

Panama City, Florida, United States

Full-time

Onsite

Entry, Mid Level

$26.37/hr - $26.37/hr

2+ years exp

NHE, Inc. is a diverse real estate management company that provides quality services to residents and property owners. They are seeking a Resident Service Coordinator who will educate and provide referrals to residents in affordable housing, empowering them to live independently and connect with necessary services.

Property DevelopmentProperty ManagementReal Estate

Responsibilities

Conduct comprehensive, non-clinical assessments of residents for wellness and social needs

Help residents to identify, access, and coordinate services (such as personal care services), to include monitoring of services provided and follow-up communication with service providers

Monitoring the receipt and follow through of services, to include encouraging and motivating resident engagement with providers and participation in their own care/services management

Proactively developing and arranging of educational/preventative health programs and services for residents

Develop and sustain partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community-based supportive service providers and other community stakeholders where available

Maintain an up-to-date resource directory with all local service providers

Exercise professionalism within the property management team through excellent communication and customer service skills

Manage and maintain daily online time card entries

Meet and maintain strong partnerships with property management

Attend monthly department meetings

Utilize online documentation program and document resident case management service daily

Understand and be able to navigate local, state and federal benefits and entitlements

Adhere to HUD required CEU and training requirements

Must be able to travel locally and attend annual conferences (Note: Some may require air travel)

Must have a valid driver’s license and reliable transportation (Note: non reimbursable local offsite community networking is required)

Adhere to Quality Assurance guidelines, recommendations, and HUD reporting requirements

Meet Quality Assurance established standards of practice

Resident Service Coordinators may be asked to participate in additional duties by their supervisor that directly relate to the service coordination unit and/or other duties as assigned

Resident Service Coordinators will report to a Regional Supervisor and follow Quality Assurance recommendations and guidelines under the direction of the department Director

Resident Service Coordinators are required to adhere and acknowledge documents below: - NHE Employee Handbook - HUD’s Service Coordinators in Multifamily Housing Program Resource Guide - NHE Quality Assurance Documentation Reference Guide - NHE Resident Service Coordination Policy and Procedure Manual

Qualification

Social service experienceElderly services knowledgeReferral processes knowledgeCultural competency trainingBilingual skillsCustomer service skillsCritical thinkingCommunication skillsInterpersonal skills

Required

Bachelor's degree in social service related field (or meet HUD required work experience)

Knowledge of and training in elderly and disability services

Knowledge of referral processes

Demonstrated working knowledge of local services for the elderly and people with disabilities

Two or three years of social service delivery experience

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and residents

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals

Ability to calculate figures and amounts such as discounts, interest, and percentages

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Ability to lift and/or move up to 25 pounds

Valid driver's license and reliable transportation

Ability to navigate local, state and federal benefits and entitlements

Adhere to HUD required CEU and training requirements

Preferred

Direct experience working with elderly populations or persons with disabilities

Training in cultural competency

Bilingual skills

Benefits

HDHP Health Insurance Plan

PPO Health Insurance Plan

Vision Insurance

Dental Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

Health Savings Account (offered for HDHP plan)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

401k Retirement plan

12 Paid Holidays (includes Birthday Holiday)

Up to 130 hours of PTO

Company

NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike.

Founded in 1969

Greenville, South Carolina, USA

201-500 employees