NetDocuments · 17 hours ago
Senior Manager, Infrastructure
United States
Full-time
Remote
Senior Level, Lead/Staff
$182K/yr - $208K/yr
12+ years expNetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. The Senior Manager, Infrastructure will lead the day-to-day operations of the Datacenter Infrastructure team, ensuring excellence, reliability, and scalability of the infrastructure while collaborating across engineering and architecture teams to deliver high performance for the global SaaS platform.
Cloud Data ServicesEmailEnterprise SoftwareSaaSSoftware
Responsibilities
Manage on-premise datacenter operations as part of the Cloud Infrastructure team, ensuring stability and performance
Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain a world-class cloud and infrastructure operation
Ensure security and compliance standards (SOC2-T2, ISO27001) are implemented effectively and pragmatically
Maintain and enhance business continuity (BC) and disaster recovery (DR) plans in alignment with evolving business needs
Oversee observability standards and practices across the infrastructure environment in collaboration with key stakeholders
Provide leadership for incident response SMEs in partnership with the defined Incident Management process
Build trusted partnerships within the CTO organization, especially with Cloud Engineering leadership
Lead, mentor, and develop a high-performing team of engineers focused on professional growth, certification, and readiness for full public cloud operations
Manage AWS PaaS services supporting NetDocuments’ SaaS applications
Lead annual budget planning and ongoing cost oversight for tools, infrastructure, and personnel
Implement best practices for vendor management within the infrastructure domain
Qualification
Required
Bachelor's degree in Computer Science or related field
12+ years of professional experience in cloud or infrastructure engineering/operations, preferably within a SaaS environment
6+ years of people leadership experience with strong coaching, development, and team-building skills
Deep understanding of technology infrastructure functions and operational best practices for SaaS companies
Proven experience in automation, DevOps, and platform engineering
Demonstrated project and change management experience within a multinational organization
Excellent communication and presentation skills, with the ability to engage confidently with senior leaders and stakeholders
Strong business acumen, including strategic planning, budgeting, and financial management
Familiarity with compliance frameworks such as SOC2-T2 and ISO27001
Benefits
90% healthcare premiums company covered
HSA company contribution
401K match at 4% with immediate vesting
Flexible PTO (typically 3 to 4 weeks a year)
10 paid holidays
Monthly contributions for life activities & wellness
Access to LinkedIn learning with monthly dedicated time to explore
Company
NetDocuments
NetDocuments enables businesses of all sizes to create, secure, manage, access, and collaborate on documents and email anywhere, any time.
201-500 employees
H1B Sponsorship
NetDocuments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Warburg PincusCove Hill PartnersFrontier Growth
2021-05-25Secondary Market
2019-05-14Secondary Market
2017-03-02Acquired
Leadership Team
Josh Baxter
CEO
Kenneth Duncan
CEO
Recent News
Columbia West
2025-12-13
2025-11-25
Company data provided by crunchbase