NEOGOV · 3 months ago
Accountant/Customer Service Supervisor
Montrose, CO
Full-time
Onsite
Mid, Senior Level
$60K/yr - $60K/yr
3+ years expNEOGOV is a company that emphasizes exceptional service and accountability. The Accountant/Customer Service Supervisor will perform accounting functions, oversee utility billing procedures, and supervise Customer Service Technicians to ensure high-quality service delivery.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide general direction and assistance where necessary to maintain a high level of customer service and accountability among all Customer Service Technicians
Oversee utility billing procedures, including initiating new customer accounts, preparing meter reading data, processing monthly utility bills, processing final bills, producing delinquent reports, shut-off notices and notifying the water department of disconnects and reconnects
Certify delinquent utility accounts to the Montrose County Treasure for collection on property taxes
Review and calculate requests for leak adjustments
Assist as needed with receiving and posting payments to the city's cash receipting software, compiling daily bank deposit and balancing reports to the general ledger
Oversee processing and monitoring of returned checks and balancing to general ledger account monthly
Create and balance appropriate reports and closing the period at the end of each month
Responsible for reviewing City utility bills and preparing and forwarding spreadsheets to Accounts Payable for payment, receiving ACH payment from Accounts Payable and posting payment
Responsible for balancing utility deposits to general ledger monthly
Oversee and ensure policies and procedures for revenue collections throughout the city are followed
Reconcile general ledger accounts as needed to assist Assistant Finance Director
Qualification
Required
College degree in Accounting or related field from an accredited college preferred. High school diploma or general education degree
Three years of progressive work related experience in similar position in accounting and office systems
One year of supervisory experience preferred
Ability to use general office equipment including ten-key, telephone console type system and a two-way radio system
Strong customer service skills with the ability to remain calm in stressful situations
Current Colorado drivers license with acceptable record
Preferred
One year of supervisory experience preferred
Benefits
Medical Insurance: Preferred Provider Organization (PPO) medical plan, administered by UMR. This is a high deductible health plan. You will receive the maximum benefits under the plan and pay a smaller amount out of your pocket when you seek medical treatment from a United Healthcare Choice Plus network provider.
Dental Insurance: Coverage is offered through UMR to provide dental and orthodontic care. In addition, our dental plan has no network which allows you to see any dentist you prefer.
Vision Insurance: Coverage is offered through VSP for assistance with contacts, glasses, or other vision needs.
Health Savings Account: A savings account that is tax-free and interest-bearing that you can use to pay for qualified medical expenses like doctor visits, prescriptions, and emergency room bills. The City of Montrose provides an employer contribution at the beginning of the year.
Life and AD&D Insurance: City-paid policies provide security for you and your family. Additional voluntary plans are available to supplement City-paid plans for employees and their dependents.
Retirement Plan: A defined contribution investment program for non-sworn employees. The City will match dollar for dollar up to 8% of your gross base wages. Sworn Police Officers are enrolled in a defined benefit investment program through FPPA.
Paid Holidays: The following holidays are observed by the majority of City Offices.
Martin Luther King Jr . Day
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Indigenous People's Day
Veterans Day
Thanksgiving Day
Christmas Day
New Year's Day
Paid Vacation and Sick Leave: Employees will receive vacation time each pay period after the first six (6) months of employment. Employees begin earning sick leave immediately.
Employee Assistance Program: Coverage is through Triad. Triad offers brief, solution-focused counseling for employees, their spouses or significant others, and their dependents under 26. The counseling is free and completely confidential.
Black Canyon Golf Membership for City Employees: Free employee golf membership and 20% Rusty Putter and Pro Shop discount.
MRD Community Recreation Center Membership: Deeply discounted membership for employees and their dependents.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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