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FirstHealth of the Carolinas · 2 months ago

Regional Director of Clinic Operations - Cumberland Co.

Pinehurst, North Carolina

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

FirstHealth of the Carolinas is dedicated to providing exceptional healthcare services, and they are seeking a Regional Director of Clinic Operations. The role involves overseeing clinic operations, ensuring compliance with regulatory standards, and managing budgets while also focusing on staff development and patient satisfaction.

Health CareMedicalNon Profit

Responsibilities

Assist in development of capital and operating budgets

Responsible for management of capital and operating budgets

Ensures accreditation standards, licensing, and regulatory requirements for DNV, CLIA, OSHA, Radiation Protection and others as required by Federal or State statues as applicable

Creates and/or maintains processes that ensure that patient privacy and information is protected

Develops, recommends, and implements policies and procedures for the clinics

Hires and orients staff with assistance from FH Human Resource department and associated guidelines and policies

Resolves patient complaints/concerns and reports appropriately

Develops optimal scheduling process to maximize patient through-put

Works in conjunction with Practice Management, Billing and Compliance staff to implement, monitor, and improve effective reimbursement procedures, including CPT and ICD-10 coding, in compliance with established third part billing regulations

Assures a comprehensive onboarding and orientation for new providers

Assures a comprehensive onboarding and orientation for new managers

Assists with physician development activities

Works closely with Executive Director of Ambulatory Operations to develop and implement new practices and practice sites

Identifies appropriate practice models and implements necessary support for the designated practice or specialty. Correctly establishes the infrastructures needed to create and maintain the practice; including but not limited to staffing, equipment and supplies, plus establishes appropriate outside contracts. In addition, works through processes and workflows

Assesses and applies the correct billing system and associated electronic medical record needs and flow to new sites

Augments and coordinates appropriate marketing with FirstHealth Strategic Marketing Department

Applies LEAN concepts and principles when processes and through-put impacting workflow of staff and provider is inefficient

Coordinates necessary malpractice insurance and provider employment contracts

Assess and correct as needed compliance and regulatory issues germane to the practice type

Revisit practice sites at regular intervals to reassess functions and services provided for quality; intervene and take corrective actions as warranted

At one-, three- and six-month intervals revisit practice billing and collections outcomes. Identify those implemented policies and protocols that are ineffective and adjust as needed

Qualification

Practice managementCompliance certificationEMR implementationBudgetingAmbulatory operationsSupervisory experienceMedical terminologyProject managementExcel proficiencyWord proficiencyPowerPoint proficiencyTraining experienceCustomer service orientedEffective communicationDetail oriented

Required

Bachelor's Degree in Business Administration or Healthcare

Minimum 5-10 years' experience in active practice management and/or project management

Supervisory experience required

Preferred

Certification in compliance, coding or areas associated with practice management preferred

Background in practice operational benchmarking, budgeting, compensation, and new project development

Extensive experience with EMR utilization and implementation (EPIC preferred not required)

Extensive experience in ambulatory (physician clinic) operations

Experience in ensuring compliance with regulations and standards to maintain survey readiness for DNV & other regulatory agencies

Knowledgeable about multiple systems and how each interrelates to a clinical setting

Ability to plan, organize, and work independently

Ability to practice effective communication techniques both orally and in writing

Ability to establish and identify priorities within varied work requirements of this position

Detail oriented

Training & presentation experience

The ideal candidate should be adept at troubleshooting, be able to manage multiple projects/deadlines simultaneously, be customer service oriented, and possess strong people skills who can collaboratively lead and support FHPG clinic operations within their assigned areas

Highly skilled in Excel, Word, and PowerPoint

Extensive knowledge of medical terminology, insurance guidelines, including but not limited to reimbursement, third party payers, pre-certification, ICD-10 and CPT