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Origin Bank · 2 days ago

Assistant Banking Center Manager

Mobile Metropolitan Area

Full-time

Onsite

Mid Level

3+ years exp

Origin Bank is seeking an Assistant Banking Center Manager to assist in the daily management and operation of the Banking Center. The role involves managing operational processes, ensuring compliance standards, and delivering quality customer service while supervising retail staff and mentoring new employees.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Manages the Banking Center in the absence of manager

Manages operational processes and controls to ensure the banking center maintains a high level of quality as it relates to customer information and compliance standards

Assists in the delivery of quality customer service through personal contact with customers and prospects and adherence to approved quality standards

Assures effective utilization of staff, objective performance evaluations, and operational/audit quality of all employees

Mentors or assigns qualified mentor for all new Retail Bankers assigned to Banking Center for training. Ensures compliance with Retail Banker Mentoring Program standards

Oversees the coordination of communications to staff regarding all operational issues in the absence of manager

Collaborates with manager to conduct sales meetings as needed

Meets Banking Center performance standards in areas such as operating loss control, banker’s levels of performance, Bank Secrecy Act, bank security, compliance with established policies and procedures and all other aspects of banking center operations

Supports and promotes sales and service activities of staff, including opening new accounts and operating a cash drawer/recycler if necessary

May perform duties of Loan Officer, Personal Banker, Relationship Banker or other operational positions

Qualification

Bank retail experienceSupervisory experienceCustomer service skillsMicrosoft WordMicrosoft ExcelBank-specific softwareQuality managementProfessionalismInterpersonal skillsProblem solvingOral communicationWritten communicationTeamworkLeadershipAdaptability

Required

high school diploma or general education degree (GED) required

minimum two years bank retail experience

one year supervisory experience

Internal: minimum one to two years' experience as a Retail Relationship Banker and/or Personal Banker Supervisor

new account training required

knowledge of the Internet, Outlook, Microsoft Word and Excel

Ability to learn bank-specific software such as MPC, IBS, ADP, etc

Ability to use basic office machines

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor

Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing efforts of Origin Bank