KLA · 3 months ago
Regional Service Administrator
Richardson, TX
Full-time
Onsite
Entry Level
$28.23/hr - $37.50/hr
3+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Regional Service Administrator will be responsible for preparing quotations, managing customer orders, and maintaining service records while ensuring customer satisfaction throughout the order fulfillment process.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Responsible for preparing quotations for both spare parts and contracts for KLA Worldwide customers
Book customer Purchase Orders for spare part orders in CRM and SAP/ECC systems. Maintain internal tracker once received customer PO. Responsible for communicating with customers from order fulfillment through invoicing processes (to include part identification, tracking of order, cancellations and returns)
Generate quotes, contracts, invoices and credit memos, and submit invoices based on the customer requirements
Handling of customer inquiries or disputes, and managing their part repair orders and/or returns
Liaise with Headquarters logistics for part order arrangements, finance for customer order invoicing requirements, and other internal groups as needed. This position will work closely with North American service team to build & continue positive customer relationships when fulfilling orders and providing delivery information
CRM/SAP Database management including updating and maintaining customer service records
Running/Providing/Generating and analyzing reports necessary for service operations
General Office Assistance (logistics shipments, etc.)
Qualification
Required
Bachelor's Level Degree and 0 years related work experience
Minimum 3 years' experience in administrative or customer service
Ability to collaborate with diverse groups of customers, service engineers, managers, sales, and other regional administrators
Ability to run multiple projects and systems simultaneously (CRM, SAP/ECC, DHL portal, etc.) with a high level of accuracy in a fast-paced environment with frequent interruptions
Proficient in Microsoft Excel
Ability to assemble and analyze customer data and provide reports utilizing SAP/CRM (or similar) and Excel
Able to work independently
Excellent communication and interpersonal skills
Friendly, outgoing, and positive attitude
Willingness to tackle new tasks
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
news.com.au — Australia’s leading news site for latest headlines
2025-08-01
2025-08-01
Company data provided by crunchbase