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Motorola Solutions · 3 months ago

Emergency Call Handling Field Engineer - US Remote with Travel

United States

Full-time

Remote

Mid Level

3+ years exp

Motorola Solutions is a global community focused on enhancing public safety through technology. The Emergency Call Handling Field Engineer is responsible for implementing and supporting ECH solutions, ensuring system configurations are correct, and providing consultation to customers during deployment.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Responsibilities

Performs system configuration for all supported and assigned ECH solutions

Performs site verification testing prior to cutting a site into a production environment

Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment

Documents all changes to the solution that may occur during the implementation phase of the project

Ensures that installation/quality issues are resolved in a timely and efficient manner

Ensures that project-specific documentation is stored as appropriate

Participates in the development and approval of Methods of Procedure

Participates in pre-contract oral presentations and customer negotiates as required

Maintains subject matter expert skills

Qualification

Deployment of IP productsSystem integrationVMWare ESXiMicrosoft SQL ServerWindows ServerLinuxCisco IOSCompTIA Network+CompTIA Security+Critical thinkingCollaborationEffective communication

Required

High School diploma or College Degree in Engineering, IT, or Technology

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Preferred

Bachelor's Degree in Engineering, IT, Software Engineering, or Technology

3+ plus years of deployment and integration of complex IP products and systems

Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+

Database Servers, specifically with Microsoft SQL Server 2008 R2/2012/2016

Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2

Workstation Operating Systems, specifically Windows 7 & 10

Linux

Network Switches, preferably with Cisco IOS

Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate

Server hardware / Workstation hardware

Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred

Exercises judgment in the selection of methods and techniques for obtaining solutions

Ability to work collaboratively with regional and territorial management

Ability to effectively communicate with relevant peers and senior stakeholders

Ability to apply critical thinking skills to solve problems and make decisions