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Focal Point, LLC · 3 months ago

Customer Support Intern (Summer 2026)

US-NY-Syracuse

Internship

Onsite

Intern

Start in 2026 Summer

Focal Point, LLC is a global specialist in electrical and digital building infrastructures. They are seeking a Customer Support Intern to assist internal and external customers with product inquiries, orders, and ensuring customer satisfaction.

Industrial ManufacturingLightingManufacturingSmart Building

Responsibilities

Assist distributors, Outside Sales Team and end user customers with product availability, delivery information, product information and resolving discrepancies through phone, fax and email communications

Assist with incoming orders while taking steps to apply proper pricing, stock availability and special instructions

Assist with customer requirements between manufacturing, traffic, shipping, field sales, carriers and other internal sales teams to ensure complete customer satisfaction

Assist leadership with projects identified to improve the overall customer experience

Qualification

Microsoft ExcelMicrosoft WordVerbal communicationWritten communicationOrganizational skillsInternet proficiencyAttention to detail

Required

Must be working towards an undergraduate degree in a business-related field

Requires close attention to detail and strong organizational skills

Must have strong verbal and written communications ability

Strong computer skills, proficient with Microsoft Excel and Word

Ability to use internet and web-based resources efficiently and effectively

Preferred

Prefer a candidate who can also work over college break periods through the year

Benefits

Comprehensive medical, dental, and vision coverage

High employer 401K match

Paid time off (PTO) and holiday pay

Short-term and long-term disability benefit plans

Above-benchmark paid maternity and parental leave

Bonus opportunities in accordance with the Company’s incentive plans

Paid time off to volunteer

An active/growing Employee Resource Group network

Company

Focal Point, LLC

Founded more than 25 years ago Focal Point, a brand of Legrand, is a Chicago-based architectural lighting and integrated acoustical systems manufacturer.

Founded in 1994