Barings ยท 1 day ago
End User Support Specialist
Chevy Chase, MD
Full-time
Onsite
Entry, Mid LevelBarings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of its clients. The End User Support Specialist will provide first and second line support to end-users, resolve technical issues, and maintain high customer service standards while ensuring efficient operation of the service desk.
Venture Capital
Responsibilities
Respond to and resolve incidents and requests from end users, providing both remote and in-person support for hardware, software, and business applications
Follow established processes and procedures to manage call flow and ensure timely resolution of issues
Deliver outstanding customer service to all users ensuring minimal disruption to business operations
Escalate unresolved customer issues to the appropriate parties when necessary
Provide feedback on recurring issues to contribute to the improvement of IT services
Employ a systematic approach to problem-solving that focuses on identifying the underlying causes of issues
Utilize root cause analysis techniques to prevent recurring problems and improve overall service quality
Collaborate with cross-functional teams to implement long-term solutions that enhance system reliability and user satisfaction
Foster a culture of continuous learning and improvement, encouraging the team to learn from each incident and share insights
Work closely with IT teams and business stakeholders to deliver a cohesive support experience
Share knowledge and contribute to documentation and training materials
Participate in regular team meetings and contribute to knowledge sharing within the team
Identify opportunities for process improvements and suggest changes to enhance service desk operations
Contribute to the creation and maintenance of service desk documentation, including FAQs and knowledge base articles
Expected to consistently meet and strive to exceed service level agreements to ensure high-quality service delivery
Assist with IT projects as required, providing support and expertise to ensure successful implementation
Support the roll-out of new applications and services, including user training and documentation
Qualification
Required
Hands on experience with Windows 11 Support
Experience supporting Microsoft 365 (M365) services and applications
Active Directory (AD) administration
Experience supporting System Center Configuration Manager (SCCM)
Azure Active Directory (Azure AD) administration
Intune for mobile device administration
Advance knowledge of iOS device management and support
Experience supporting Exchange Online and On-Prem
Experience supporting Citrix or AVD
In depth knowledge of ITIL practices
Proficiency in managing IT incidents and problems, minimizing impact on business
Basic PowerShell scripting experience is advantageous
Proven experience supporting users in a fast-paced, high-profile environment
Familiarity with trading systems and the financial industry is highly advantageous
Excellent communication skills, with the ability to interact effectively with high-profile individuals
Strong analytical and problem-solving skills, with a focus on root cause analysis
Benefits
Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
Fitness Center Reimbursement Program (Including Online Memberships)
Employee Assistance Program (EAP)
Fertility Benefits
Highly competitive 401(k) Plan with Company Match
Health Savings Account (HSA) with Company Contributions
Flexible Spending Accounts (FSA) - Health Care & Dependent Care
Retirement Health Reimbursement Account
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Paid Vacation, Sick Days and Annual Holidays
Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
Short and Long Term Disability Plans
Paid Volunteer Time
Education Assistance Program
Charitable Matching Gifts Program
Commuter Reimbursement Program
Adoption and Surrogacy Reimbursement Program
Company
Barings
Barings is a $470+ billion* global asset management firm that partners with institutional, insurance, and intermediary clients, and supports leading businesses with flexible financing solutions.
Founded in 1762London, England, GBR
1001-5000 employees
H1B Sponsorship
Barings has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (5)
2022 (10)
2021 (9)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-12-27IPO
Leadership Team
Ian M. Fowler, CFA
CEO & President - Barings Private BDC (BCIC)
Mike Freno
Chairman and CEO, Barings LLC
Recent News
2024-05-07
2024-04-28
2024-04-28
Company data provided by crunchbase