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Tala · 23 hours ago

VP Product - Lending & Retention

United States

Full-time

Remote

Director/Executive

$230K/yr - $300K/yr

15+ years exp

Tala is a global financial infrastructure company focused on unleashing the economic power of the global majority. The VP of Lending & Retention will define and drive Tala's lending ecosystem, responsible for creating customer-first lending experiences and maximizing portfolio performance while deepening customer relationships.

FinanceFinancial ServicesFinTechMobileMobile PaymentsPayments

Responsibilities

Define Product Vision & Strategy

Develop and communicate a bold product roadmap for lending and retention aligned with Tala’s mission and growth objectives

Balance innovation with portfolio health, risk, and regulatory compliance

Partner closely with Finance & Capital Markets to ensure sustainable and diversified funding

Translate portfolio and product performance into narratives that resonate with investors and regulators

Anticipate and influence macroeconomic and regulatory shifts that impact capital and credit supply

Lead product strategy across the entire lending journey and customer conversion funnel – acquisition, underwriting, disbursement, repayment, and re-engagement

Design retention initiatives that drive repeat usage, loyalty, and lifetime value

Lead, mentor, and grow a world-class product team focused on lending, and retention

Foster a culture of impact, innovation, and accountability

Identify optimization opportunities to enhance our repayments rates ratio

Leverage 3rd party best practices and partners to significantly drive recoveries financially

Build a product strategy that drives global lending performance while tailoring execution for local customer, cultural, and regulatory contexts

Collaborate closely with GMs and market teams to ensure product decisions resonate locally while supporting the enterprise portfolio

Establish KPIs for lending product performance, including portfolio quality, customer engagement, and unit economics

Leverage data, experimentation, and customer insights to continuously optimize

Partner with risk, operations, finance and marketing to ensure lending products deliver strong financial and social outcomes

Collaborate with design and engineering to create seamless, mobile-first experiences

Stay ahead of fintech, credit, and retention best practices globally

Identify opportunities to introduce new credit features, loyalty programs, or adjacent financial products

Qualification

Product leadershipLending strategyRisk managementData-driven decision makingCustomer insightsCapital markets knowledgeCross-functional leadershipCommunicatorEmpathy for underserved populationsChampion of diversity