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Futurex · 5 months ago

Senior Cloud Support Engineer

Bulverde, TX

Full-time

Onsite

Senior Level

$90K/yr - $100K/yr

5+ years exp

Futurex is a company seeking a Senior Cloud Support Engineer to join their dynamic team. The role involves troubleshooting and resolving complex issues in customer technical environments, focusing on cloud infrastructure, networking, and security technologies. The ideal candidate will engage with customers to tailor solutions and ensure compliance with security standards.

Cyber SecurityEnterprise Software

H1B Sponsor Likely

Responsibilities

Provide advanced troubleshooting and technical support for customer cloud environments

Analyze and resolve issues involving networking, system configurations, and application integrations

Serve as an escalation point for complex technical issues

Collaborate with customers to understand their technical environments and tailor solutions to meet their needs

Guide customers in best practices for deploying and managing cloud-based systems

Diagnose performance issues in distributed environments

Document problem resolution processes, technical insights, and knowledge base articles

Work closely with engineering, product, and operations teams to address root causes of recurring issues

Contribute to the design and implementation of support tools and processes

Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems

Ensure compliance with security standards and protocols

Qualification

Cloud infrastructure troubleshootingNetworking conceptsLinux/Unix systemsHSMsPKICCNA certificationScripting languagesProblem-solving skillsCommunication skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

5+ years of experience in technical support or cloud engineering roles

Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP)

Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs

Hands-on experience with Linux/Unix systems

Excellent problem-solving and communication skills

Preferred

Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems

CCNA certification or equivalent networking expertise

Familiarity with IT security frameworks and best practices

Experience with scripting languages (Python, Bash) and automation tools

Benefits

Health, dental, vision, life, and short/long-term disability insurance

Paid vacation, holidays, and sick leave

Competitive compensation and opportunities for advancement

Retirement plan with employer contribution match

Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

One of San Antonio's "Best Places to Work" for nine consecutive years

Company

Futurex

An innovative leader in hardened, enterprise-class data security solutions.

Founded in 1981

Bulverde, Texas, USA

51-200 employees

http://www.futurex.com

H1B Sponsorship

Futurex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2024 (1)