Hard Rock Casino Rockford · 3 months ago
AV TECH II
Rockford, IL
Full-time
Onsite
Mid Level
3+ years expHard Rock Casino Rockford is seeking an Audio Visual Technician II (AV Tech) to provide leadership and expertise for all Nightlife Audio Visual systems. The role involves supporting digital video distribution systems, maintaining AV equipment, and ensuring exemplary service to internal and external clients.
Gambling & Casinos
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service
Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
Suggestions for all in house AV systems and upgrades
Maintain all wireless mics and troubleshoot issues throughout the casino property
Partner with business units to design and deliver innovative AV solutions
Insures exemplary AV support and guest service to internal/external clients
Install / Maintain AV equipment to insure 99% uptime
Setup and support of AV requirements for property systems and events as needed
Leads AV projects as assigned by production manager and/or assistant production manager
Continues to cover AV needs and setups throughout the casino property
Maintains AV inventories, support procedures/documentation and current configuration files for AV systems
Must demonstrate a thorough knowledge of Q-sys routing system throughout the property
Must demonstrate a thorough knowledge of troubleshooting Q-sys systems throughout the property
Coordinates with production manager and/or assistant production manager for maintenance and services provided for equipment and service support agreements
Contributes to documentation and training programs for end users to become self-reliant
Communicates system issues and incidents to impacted parties
Document/report on all support activities per departmental policies
Other duties as assigned
Attend and complete all assigned trainings based on required knowledge base for applicable technologies and career objectives
Qualification
Required
3+ years' experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards
Must successfully pass background check
Must be at least twenty-one (21) years of age
Must complete all assigned trainings as assigned by the due dates assigned to them
Must complete OSHA 10 or greater safety training certification
Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters
Ability to read and understand all Hard Rock Casino Rockford policies and procedures
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
Proficient knowledge of Microsoft Office, Excel, and Word is required
Requires well developed written and verbal communications skills
Friendly and service oriented
Able to work in isolation for a full shift
Demonstrated ability to work and mentor/or support other AV techs in various degrees of servitude
Preferred
Preferred Associate's degree or its equivalent and/or 3+ years of experience in the field or in a related area applicable to audio visual field
Dante Level 1 & 2 certification
Data Networking Fundamentals
Solid grasp of Q-sys and Triple play systems in casino
Desire to expand certification knowledge of Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns
Desire to expand certification of ICIA CTS certification
Company
Hard Rock Casino Rockford
Hard Rock Casino Rockford takes the stage as the city's newest attraction.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase