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Surescripts · 1 day ago

Senior Product Analyst - Patient Experience

United States

Full-time

Hybrid

Mid, Senior Level

$122K/yr - $150K/yr

5+ years exp

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. The Senior Product Analyst - Patient Experience will play an essential role in shaping the future of Surescripts' digital products and platforms by conducting market research and analyzing both quantitative and qualitative customer and consumer data.

Information TechnologyReal TimeSecuritySoftware

Growth Opportunities

No H1B

Responsibilities

Initiates user research to collect data and recommend enhancements to existing product portfolio

Analyze user behavior across multiple market segments, adoption and utilization rates, and other metrics to identify trends and opportunities

Gathers and interprets user feedback across market segments, translating into actionable insights and recommends product enhance ideas

Facilitates collaboration with other product teams and internal stakeholders to improve products through continuous data-driven improvements

Cleary documents findings and recommendations for Product Manager and internal stakeholders

Product SME, representing the product internally across Surescripts, with customers, and externally at industry events as needed

Act as a liaison between internal/external stakeholders and partners

Lead Pilot and Early Adopter programs in collaboration with Account Management and Customer Success. This includes, creating documentation, defining success criteria, gathering metrics, conducting data analysis, and transition to General Availability operationalization

Develop and maintain product documentation for support teams and technical teams

Educate internal stakeholders on product functionality, issues, updates, etc

Collaborate with internal and external teams to identify, diagnose and address product related issues