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Briggs & Stratton · 2 days ago

Technical Customer Service Specialist

Sherrill, NY

Full-time

Onsite

Mid Level

$52K/yr - $57K/yr

3+ years exp

Briggs & Stratton is a leading producer of engines for outdoor power equipment, providing innovative products and diverse power solutions. The Technical Customer Service Specialist will perform complex technical service functions for Ferris Commercial Mower products, acting as a liaison to resolve inquiries and provide support to customers and internal teams.

Industrial ManufacturingMachinery ManufacturingManufacturing

Responsibilities

Acting as subject matter expert in responding to and resolving a variety of product,service requests, questions and concerns of moderate complexity via telephone, e-mail, and other technologies

Investigating and troubleshooting matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems

Conducting research and investigations to determine validity of warranty claims and may make warranty policy adjustments as required

Communicating with both internal and external partners in order to resolve inquiries

Assisting with locating various product parts in critical situations that require expedient resolution

Providing guidance and training to internal customer service representatives and other staff

Maintaining and continuously improves knowledge of principles, practices and procedures regarding company products and equipment for unique situations that require new and creative solutions

Entering customer contact details into Customer Relationship Management software

Qualification

TroubleshootingTechnical supportCustomer serviceCRM softwareEngine powered productsProblem resolutionTechnical information conveyanceFluent in EnglishCommunication skillsInterpersonal skills