AppsFlyer · 2 hours ago
Director of Client Services
New York, United States
Full-time
Onsite
Director/Executive
$230K/yr - $250K/yr
10+ years expAppsFlyer is a global company that empowers brands to enhance customer relationships through advanced measurement and data analytics. The Director of Client Services will drive customer value realization, manage a team of Customer Success Managers, and collaborate with cross-functional leaders to improve customer outcomes and revenue retention.
AdvertisingAdvertising PlatformsAnalyticsApp MarketingBusiness IntelligenceDigital MarketingMobile AdvertisingPredictive AnalyticsSoftware
Responsibilities
Client Value Realization: drive customer outcomes, and product adoption across your team’s portfolio of customers. Partner with Sales to mitigate client risk and run expansion motions, across Strategic, Enterprise and Mid-Market customer segments, leading to improved Gross Revenue Retention and Net Revenue Retention
Industry Experience: bring your agency experience working on digital, mobile and omni-channel campaigns to your team, and your customers, helping them understand industry shifts and best practices that can be leveraged for performance improvement
Growth Partnership Coaching: uplevel CSMs to lead with outcomes, quantify ROI, and influence executive roadmaps from this combination of product and industry expertise.. Deliver both strategic guidance to customers with mobile as a centerpiece of an omnichannel world, and provide tactical guidance to unlock the results. You'll work with your team to partner deeply with customer stakeholders to drive these outcomes. Develop and performance manage your CSMs and other team leads
Build and maintain executive relationships with key customers; lead value narratives and account strategy. Attend EBRs and growth partnership discussions in person with customers and in partnership with sales
Adoption & TTV: improve time‑to‑value and drive adoption of priority AppsFlyer capabilities through segment‑specific success plans, QBRs, and EBRs. Lead critical escalations with clarity and speed; coach CSMs on pre‑escalation prevention
Contribute to innovation at scale—playbooks, automation, and repeatable best practices across regions and AI adoption
Forecast: Establish disciplined renewal/expansion forecasting in lockstep with Sales and RevOps; maintain high signal quality and hygiene
Cross‑functional leadership and impact: As a New York hub leader, align with Sales, Support, Product, and Marketing on pipeline, roadmap, and voice‑of‑customer. Model inclusive leadership and raise the bar on ownership and results. Help your CSM’s be better partners in client pods with their sales counterparts
Qualification
Required
10+ years in Customer Success/Account Management for digital agencies, with experience in digital, mobile, including 3–5+ years leading managers/ICs. SaaS software experience a bonus
Proven ownership of client outcomes and value realized for portfolios spanning Strategic, Enterprise, and Mid‑Market
Demonstrated Growth Partnership leadership and mobile industry strategic and tactical knowledge: outcome‑based value realization, executive alignment, measurable expansion
Mobile attribution / martech domain fluency and AppsFlyer tool‑stack knowledge (or equivalent MMP experience)
Demonstrated partnership and cross‑functional leadership with Sales, RevOps, Product, Marketing, Partnerships, and other CS leaders
Tooling: MMP's, attribution and SaaS marketing/remarketing technologies, including the technical experience required to implement, and productivity AI (e.g., ChatGPT); analytics‑driven decision‑making
Ability to travel 33% onsite to customers and key internal onsites
Preferred
Experience with global accounts and global organizations, privacy‑centric ecosystems (e.g., SKAN/ATT), and complex data integrations
Company
AppsFlyer
AppsFlyer is a data analytics company that provides deep linking and fraud protection technologies to help brands make business decisions.
1001-5000 employees
H1B Sponsorship
AppsFlyer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (4)
Funding
Current Stage
Late StageTotal Funding
$293.1MKey Investors
Salesforce VenturesGeneral AtlanticQumra Capital
2020-11-24Series Unknown
2020-01-21Series D· $210M
2017-01-17Series C· $56M
Leadership Team
Oren Kaniel
CEO & co-founder
Reshef Mann
CTO & Co-Founder
Recent News
solutionsreview.com
2025-12-19
2025-12-18
Computing.co.uk
2025-12-18
Company data provided by crunchbase