CoStar Group · 5 hours ago
Member Services Lead Qualification Specialist
Richmond, VA
Full-time
Onsite
Entry, Mid Level
2+ years expCoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. The Member Services Lead Qualification Specialist is responsible for engaging with high-priority inbound leads, qualifying them, and connecting potential buyers and sellers with member agents.
AnalyticsCommercial Real EstateReal Estate
No H1B
Responsibilities
Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria
Intercept and manage inbound calls on behalf of member agents. Perform thorough vetting during these calls to assess the quality and potential of the leads
Engage directly with consumers interested in the home buying and selling process to effectively connect them to our member agents
Use established criteria and tools to assess the potential of each lead and determine their suitability. Analyze responses and data to ensure the leads are credible and meet the requirements of our member agents
Ensure only qualified leads are forwarded to member agents, providing them with a streamlined and effective lead generation process
Deliver a summary of the opportunity and background of client needs/expectations with Member Agents via their preselected preferred channels of communication
Utilize consumer and client feedback to optimize and enhance product offerings
Take part in continuous professional development opportunities, world class training, coaching, and mentorship with access to industry leading research and thought leadership
Qualification
Required
Bachelor's degree from an accredited, not-for-profit University or College
A track record of commitment to prior employers
2 years of call center and/or professional experience
Proven experience in a lead generation, sales, or customer service role, preferably in the real estate industry
Strong time management skills and very detailed oriented
Ability to multitask and prioritize tasks in a fast-paced environment
Excellent communication skills, both written and verbal, with the ability to effectively interview and assess potential leads
Strong analytical skills with attention to detail for evaluating lead quality
A customer-focused approach with a commitment to providing high-quality support to both leads and member agents
Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications
A proactive and positive attitude, with a commitment to providing exceptional customer service
Enjoys working independently and as part of a team
Ability to work some nights and weekends
Evidence of strong academic performance in college
Benefits
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Company
CoStar Group
CoStar Group (NASDAQ: CSGP) is the provider of commercial real estate information, analytics and marketing services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-07-01IPO
Leadership Team
Andy Florance
Founder and Chief Executive Officer
Chris Lown
Chief Financial Officer
Recent News
2025-12-19
2025-12-15
Company data provided by crunchbase