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Regard · 2 months ago

Customer Success Manager - Healthcare SaaS

Miami, FL

Full-time

Hybrid

Mid Level

$100K/yr - $140K/yr

3+ years exp

Regard is a company focused on enhancing healthcare through innovative solutions, and they are seeking a Customer Success Manager to oversee the customer journey from integration to renewal. The role involves building strong relationships with clients, managing their lifecycle, and ensuring a high-quality customer experience.

Artificial Intelligence (AI)Electronic Health Record (EHR)Generative AIHealth CareMachine LearningSoftware

No H1B

Responsibilities

Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion

Establish clear retention goals and renewal milestones for the client Regard team to work toward

Build and foster relationships with client leadership to position them as product promoters and champions so they can share the product's benefit and value across users and stakeholders

Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience

Lead project progress tracking across internal development teams and client stakeholders to ensure timely and effective delivery

Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs

Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualification

Healthcare customer successEpic EHR integrationCerner EHR integrationExcel proficiencyHealthcare project managementClinical informaticsWritten communicationVerbal communicationRelationship building

Required

3+ years professional experience in healthcare customer success

Experience working with the acute care setting within the past 2 years

Experience with inpatient Epic or Cerner EHR integrations in the past 2 years

Expert in leading meetings with healthcare client stakeholders and leadership at large and complex health systems, including experience working with clinical leaders in an acute care hospital setting

Strong proficiency in Excel, analytics, and modeling

Track record of fostering productive, long-term business partnerships

Located within 50 miles of a major airport and willing to travel to client sites, as needed (30% of time)