Sitetracker · 3 months ago
Director of Renewals
Montclair, NJ
Full-time
Hybrid
Director/ExecutiveSitetracker is looking for a Director of Renewals to transform their renewal process into a strategic function. This role involves owning the renewal process, leading negotiations, and creating a scalable renewal playbook to drive revenue retention and expansion.
Cloud InfrastructureInformation TechnologyProject ManagementSaaS
Responsibilities
Own the end-to-end renewal process
Design and operationalize the renewal process
Define metrics for success
Lead complex negotiations directly with customers
Rebuild and roll out a scalable, repeatable renewal playbook
Create accurate and proactive renewal forecasts that drive executive confidence
Lead from the front on complex deals while mentoring a growing team to scale impact
Conduct a full audit of current renewal workflows, tools, and performance across CSM teams
Define and socialize a draft renewal playbook, incorporating early stakeholder feedback
Establish renewal forecasting methodology and cadence for executive reporting
Lead at least 3 high-value renewal negotiations, demonstrating hands-on leadership
Operationalize the renewal playbook across all customer segments, ensuring adoption and accountability
Launch reporting dashboards that track renewal rate, churn risk, and forecast accuracy
Coach and mentor internal team members on negotiation tactics and value-based renewal conversations
Drive improvement in renewal forecasting accuracy to 90%+
Identify key friction points in the renewal lifecycle and propose system or process enhancements
Achieve consistent execution of renewals through a streamlined, repeatable, and scalable process
Deliver measurable improvements in gross and net revenue retention (GRR/NRR)
Secure multi-year renewals with at least 25% of eligible customers
Present quarterly renewal performance insights to executive leadership and board-level stakeholders
Lead hiring or internal transition planning for a dedicated renewals function/team if growth supports it
Qualification
Required
Personally negotiated and closed complex enterprise SaaS renewals across global markets
Owned the renewal forecast with 90%+ accuracy over multiple quarters
Aligned with Legal and Finance to streamline terms and reduce renewal friction
Collaborated with CSMs and Sales to turn at-risk accounts into multi-year wins
Led customer conversations that emphasized value realization, not just renewal mechanics
Built and operationalized the end-to-end SaaS renewal lifecycle across multiple segments
Developed internal playbooks, templates, and dashboards to standardize execution
Drove accountability through clear ownership and reporting structures
Delivered reporting to executive leadership on renewal performance and key blockers
Integrated renewal milestones into the broader customer journey framework
Deep experience in enterprise B2B software—ideally in companies with 7-figure ACV and long sales cycles
Demonstrated ability to influence complex buying centers and navigate procurement processes
Proven leadership within high-growth SaaS environments
Experience standing up new teams or functions with cross-functional buy-in
Strong executive presence and storytelling skills
Company
Sitetracker
Sitetracker is a SaaS platform for deploying, operating, and servicing critical infrastructure and technology.
Founded in 2013
201-500 employees
H1B Sponsorship
Sitetracker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (15)
2023 (3)
2022 (9)
2021 (15)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$183MKey Investors
Energize CapitalBridge BankNew Enterprise Associates
2022-09-28Series D· $66M
2022-09-28Debt Financing· $30M
2021-01-27Series C· $42M
Leadership Team
Giuseppe Incitti
CEO
Bob Amelung
VP - Enhancements, Development & Support
Recent News
2025-10-21
altenergymag.com
2025-10-09
Company data provided by crunchbase