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Wabtec Corporation · 4 hours ago

Senior IT Manager, Customer Service and Products

Erie, PA

Full-time

Hybrid

Senior Level, Lead/Staff

$102K/yr - $146K/yr

8+ years exp

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. The Senior IT Manager will lead initiatives to support the CMR system, ensuring operational stability and compliance while collaborating with cross-functional teams to develop strategies that meet operational needs.

Railroad Manufacture

H1B Sponsor Likely

Responsibilities

Perform initial and final financial reviews and ensure operational and project budgets are defined and adhered to

Partner and support the operations team responsible for Parts Solution applications to ensure SLA’s are met for system performance, availability, and incidents

Manage the staff of employees and contingent workers required to perform and execute the above scope. Monitor and review the work of staff members, including conducting annual performance reviews

Define clear goals and objectives for team members, along with coaching and mentoring the team as needed

Responsible for creating and owning the services data strategy while establishing and driving a roadmap to execute initiatives

Own and support the identification and implementation of various process improvement technologies that can include AI / RPA / EDI / Salesforce Agents and other technologies to drive productivity within the Freight Services Parts Solution space

Other duties as assigned

Qualification

IT operations managementBusiness analysisProject managementPeople leadershipStrategy developmentProblem solvingCross-functional collaborationCommunication skillsCritical thinking

Required

Bachelor's degree from an accredited college or university preferably in computer science or 'STEM' majors (Science, Technology, Engineering and Math)

Minimum 8 years of relevant IT experience

Minimum 2 years of people leadership experience

Minimum 5 years proven experience using project management methodologies to deliver business value and drive significant change across an organization

Minimum 5 years' experience with running IT operations, PMO processes, and driving continuous improvement

Preferred

Strong business analysis, problem solving, and strategy development skills

Identifies the business and strategic needs, concerns, and desires for the value delivery capabilities of IT products

Adopts a holistic systems perspective. Empathizes with multiple points of view. Challenges program/product planning assumptions

Ability to work with cross-functional teams to help build effective strategy and processes

Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization

Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking, analytical skills and best practices

Accountable for policy decisions with incomplete, conflicting information and uncertain long-term dynamics

Benefits

Health, welfare, and retirement

Annual bonus, if eligible

Company

Wabtec Corporation

Glassdoor3.7

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services.

Founded in 1869

Pittsburgh, Pennsylvania, US

10001+ employees

http://www.wabteccorp.com

H1B Sponsorship

Wabtec Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2023 (3)

2022 (2)

2021 (3)

2020 (7)