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TheKey · 6 days ago

Staffing Manager

Lincoln, NE

Full-time

Onsite

Entry, Mid Level

1+ years exp

TheKey is a company dedicated to providing concierge-based care to clients for successful long-term aging at home. The Staffing Manager plays a critical role in supervising caregivers, managing performance, and ensuring compliance with staffing protocols while maintaining positive relationships with clients and their families.

Elder CareHealth CareHome ServicesNursing and Residential Care

Responsibilities

Overseeing all aspects of caregiver performance management, ensuring that proper protocols are in place for employee recognition, employee discipline and warnings, employee termination, incident investigation and resolution, injury and worker’s compensation management, use of paid sick time, and other HR-related issues, partnering with the HR team as needed

Providing one-on-one supervision to the caregivers, including training, coaching, counseling, disciplining, hiring, and firing, and ensuring the caregivers are fully prepared for assigned duties

Independently analyzing each caregiver to identify the best caregiver for each job assignment based upon relevant factors, including the client’s needs and goals and the caregiver’s skill level, reliability, past performance, availability, and geography

Managing the Caregiver Team, responding to their requests, providing leadership and support when needed, and ensuring that caregivers are complying with our policies and procedures

Supporting the retention of our caregiver staff by providing high-touch, white-glove personnel management service and going the extra mile as needed. This may include referral to additional support systems, including caregiver support specialists

Proactively reaching out to caregiver staff to ensure each is faring well and to determine areas of support needed, including scheduled check-in calls

Working together with recruiting for facilitating, interviewing, screening, and hiring new caregivers

Ensuring each caregiver has successfully completed orientation prior to the first assignment. Coordinating additional training as needed

Communicating with our clients and their families to ensure a positive and successful relationship

Determining the rate of pay a caregiver will receive for their assignments in order to maintain appropriate margins and change for staffing success

Responsible for daily entries into the scheduling system; verification of time(s) worked, notes completed, and accurate payroll for the caregivers by the stated deadline

Reviewing caregiver performance on an ongoing basis and as appropriate increasing caregivers compensation to align with business goals

Authority to make expense decisions as it pertains to the caregiver while maintaining accountability with a predetermined budget

Ensuring compliance with any applicable labor laws and/or industry regulations

Ensuring proper documentation is entered into the scheduling system for disciplinary action, performance reviews, and termination paperwork where appropriate

Responsible for the oversight of caregiver profiles and skill sets in the scheduling system

Ensuring caregivers' competence with company tools, systems and technology including our Caregiver App, and Training Platforms Providing after-hours support for our clients and caregivers (including evenings and weekends) – this support may include email, telephone, and/or home visits

Additional duties and responsibilities as assigned by your Supervisor

Qualification

Supervisory experienceCustomer serviceCritical thinkingHealth care experienceComputer proficiencyMultitaskingDetail-orientedAdaptabilityCommunication skills