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Citi · 1 week ago

SVP, Technical Product Manager, Operational Platforms

New York, NY

Full-time

Onsite

Mid, Senior Level

$177K/yr - $265K/yr

5+ years exp

Citi is at the forefront of digital transformation, committed to building advanced solutions that empower operational teams. They are seeking a visionary Technical Product Manager to lead initiatives focused on Operational Platforms, driving workflow transformation through standardization, automation, and AI-driven insights.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Define and articulate a compelling product vision, strategy, and roadmap for operational platforms, aligning directly with the Consolidated Operational Desktop strategy and broader business objectives

Drive the standardization and automation of critical operational workflows, identifying opportunities to enhance efficiency, reduce manual effort, and improve decision-making processes across Citi's operations

Lead the integration of Generative AI capabilities to unlock advanced knowledge access, automate routine tasks, and provide intelligent assistance to operational users within a secure and compliant framework

Champion the adoption of modern architectural patterns, specifically microfrontends, to enable a federated development framework that accelerates innovation velocity and allows for independent team contributions while maintaining architectural cohesion and enterprise standards

Ensure the delivery of a unified, consistent, and intuitive user experience across all operational desktop components, working closely with UX/UI designers and engineering teams to meet the demanding needs of our global operations

Establish and oversee robust data and metrics frameworks to monitor platform performance, user engagement, operational efficiency gains, and inform continuous product evolution and data-driven decision-making

Utilize exceptional communication and diplomatic skills to effectively guide, influence, and align a diverse group of stakeholders, including senior leadership, engineering teams, operations leads, and external partners, ensuring adherence to Citi's strategic objectives

Act as a key driver for advancing the technical strategy of the Ops UI initiative, ensuring that product developments are scalable, resilient, compliant, and future-proof within Citi's infrastructure

Relentlessly focus on achieving significant direct business results through platform improvements, demonstrating clear ROI and contributing to the organization's strategic goals and operational excellence

Continuously follow and apply the latest trends in operational platforms, Generative AI, microfrontend architectures, and other relevant technologies to keep our products at the cutting edge and ensure Citi remains an industry leader

Qualification

Technical Product ManagementGenerative AIMicrofrontend ArchitectureDataMetrics FrameworksAgile Development MethodologiesAnalytical SkillsCommunication SkillsProblem-Solving Skills

Required

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field

5+ years of progressive experience in technical product management, with a strong focus on enterprise operational platforms, developer tools, or highly technical products, preferably within the financial services industry

Demonstrated experience in driving strategic initiatives, particularly those involving large-scale operational transformation or platform consolidation in a complex enterprise environment

Deep understanding and practical experience with modern software architecture, including microservices and specifically microfrontend patterns

Solid grasp of Generative AI technologies and their application in enterprise contexts, particularly for enhancing knowledge management and automation, with an understanding of regulatory and ethical considerations

Proven ability to define, launch, and iterate on products that significantly improve operational efficiency, system performance, and user experience

Exceptional ability to communicate complex technical concepts to non-technical stakeholders and build consensus across diverse teams

Experience establishing and utilizing data and metrics frameworks to measure product success and inform future development

Strong analytical, problem-solving, and decision-making skills, with a bias for action and results

Proficiency in agile development methodologies and experience working closely with engineering and design teams

Preferred

A Master's degree or MBA is highly desirable

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)