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Lightcast · 2 months ago

Account Manager I- Higher Education

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Lightcast is a global leader in labor market insights, and they are seeking an Account Manager I in the higher education sector. This role involves ensuring client needs are met, managing customer relationships, and helping colleges and universities leverage workforce analytics and DAAS solutions for institutional success.

ConsultingInformation TechnologySoftware

Work & Life Balance

Responsibilities

Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence

Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals

Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets

Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them

Solid organizational skills to initiate, establish and relentlessly pursue tasks

Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture

Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes

Ability to positively adapt to change in a highly dynamic work environment

Qualification

Account ManagementSales ProspectingCustomer Relationship ManagementGoogle SuiteAnalytical SkillsCommunication SkillsPresentation SkillsOrganizational SkillsAdaptabilityContinuous Learning