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Integrated Resources, Inc ( IRI ) · 3 weeks ago

Customer Service Representative (Healthcare)

Temple, TX

Contract

Onsite

Entry Level

$50/hr - $65/hr

1+ years exp

Integrated Resources, Inc (IRI) is seeking a CSC Customer Service Rep II to provide essential support in a healthcare environment. The role involves answering phones for various customers, monitoring environmental alarms, and assisting with workflow for patient transporters while ensuring excellent customer service delivery.

BiotechnologyHealth CareHuman ResourcesRecruitingStaffing Agency

No H1B

U.S. Citizen Only

Hiring Manager

Nitin Kumar Anand

Responsibilities

Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift

Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV

Assists with the workflow and assignments for patient transporters

Leads or participates in projects in support of the department

Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department

Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time

Performs all position appropriate duties as required in a competent, professional, and courteous manner

Qualification

Customer service skillsConflict resolutionMicrosoft Office SuiteAdministrative support experienceWork in stressEnglish language proficiencyTeamwork

Required

Must be US Citizen or Perm Resident

Minimum 6 months contract

Proficient in ALL phone and work request dispatch responsibilities

Ability to fill in for CR 1's on any shift

Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV

Assists with the workflow and assignments for patient transporters

Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department

Ability to handle difficult situations; providing conflict resolution if necessary

Excellent customer service skills

Ability to read and write in the English language

Proficiency with the Microsoft Office Suite of software

Ability to comprehend instructions, correspondence, memos, and other forms of verbal and written communications

Ability to be successful in a stressful, fast-paced environment

H.S. Diploma/GED Equivalent

1+ year experience required