WuXi AppTec · 1 day ago
Information Technology Manager
Middletown, DE
Full-time
Onsite
Senior Level
6+ years expWuXi AppTec is a leading global pharmaceutical and biotechnology company, and they are seeking an Information Technology Manager for their Manufacturing location in Middletown, Delaware. The role involves managing infrastructure and technical support positions while ensuring compliance with SLAs and cGMP standards, along with performing hands-on technical support as needed.
BiotechnologyHealth CareMedical DeviceOutsourcingPharmaceutical
Responsibilities
Manages Infrastructure and technical support positions. Role consists of:
Working with Engineering, Shared Service Infrastructure and Enterprise Application groups to make sure the uptime of the systems at the site adheres to SLAs and maintains cGMP compliance
Serves as an escalation point for ongoing issues
Training and coaching of staff on the technical and customer service functions of their positions
Provide ongoing feedback to staff, including performance reviews
Verify operations are being met according to SLAs using standard tools
Will work with, but not limited to, the following Software. SAP S/4 HANA, Labware LIMS, Waters Empower, Aveva PI, Kepware, Citrix, MES, and MS Office Applications
Perform hands-on technical support on infrastructure and applications where needed
Working with Shared Service Infrastructure, maintains:
VMware configuration and provisioning
OS and application Installation and administration
Security for individual servers and computers
Backup and replication for servers and applications
Remote access management
Ensures the data and security policies in place are followed by staff and that procedures/activities are conducted accordingly
Evaluation of hardware and software products, and providing recommendations
Establish and maintain pertinent policies, standards, and procedures
Be on call and available after business hours
Perform duties in compliance with applicable regulations and standards such as Sarbanes-Oxley Act, FDA Quality System, including part CFR21 Part 11, and ISO (International Organization for Standardization). Resolve issues around regulations in regard to IT Infrastructure systems
Qualification
Required
6+ years of relevant experience, or equivalent
Experienced in Infrastructure and Application support
Knowledge of the software development lifecycle process
Experienced in managing projects for both infrastructure and application projects
Experience coaching and mentoring staff with vastly different skillsets
Experienced in Microsoft Office and common productivity programs
Effective communication and interpersonal skills
Ability to work under pressure of multiple projects and deadlines, and show flexibility towards peak workloads or urgent assignments
Ability to effectively prioritize workload and manage changes in direction
Ability to work in a team environment
Demonstrate initiative; be proactive, responsible, and self-managed in relation to tasks
Preferred
Bachelor's degree in CS/EE or related scientific field
cGMP experience is highly desirable
Familiarity with GMP systems such as LIMS, MES, automation, and historian software is desirable
Company
WuXi AppTec
WuXi AppTec provides a broad portfolio of R&D and manufacturing services that enable companies in the pharmaceutical.
10001+ employees
H1B Sponsorship
WuXi AppTec has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
Eight Roads Ventures
2025-03-03Acquired
2018-05-08IPO
2016-03-06Debt Financing· $1.5B
Leadership Team
Ge Li
Founder, Chairman and CEO
Recent News
2026-01-03
MarketScreener
2025-12-22
Company data provided by crunchbase