Partner Success Manager (West Coast Portfolio) jobs in United States
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GiveCampus · 2 weeks ago

Partner Success Manager (West Coast Portfolio)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

GiveCampus is the world's leading fundraising platform for non-profit educational institutions, dedicated to enhancing the quality, affordability, and accessibility of education. The Partner Success Manager will be responsible for managing the partner experience from onboarding to renewal, ensuring partner satisfaction and success through strategic support and relationship management.

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Responsibilities

Serve as the main point of contact for a portfolio of partner schools, developing deep relationships across stakeholders
Understand each partner’s goals, challenges, and priorities; proactively align GiveCampus solutions to help achieve them
Drive adoption and ensure optimal utilization of platform features and best practices
Manage regular touchpoints and strategy reviews to support renewal and growth
Leverage utilization dashboards and signals to proactively identify risk, surface opportunities, and prioritize outreach that drives measurable outcomes for partners
Become an expert on GiveCampus products and how they are deployed across diverse partner contexts
Help partners become confident, independent users of the platform through strategic training and consultative guidance
Create knowledge assets—such as how-to guides, partner spotlights, and internal best practice documentation—to enable both partners and teammates
Collaborate with Sales, Product, and Engineering teams to advocate for partner needs and influence roadmap priorities
Provide product feedback grounded in user stories and partner outcomes
Contribute to internal projects that improve how we serve partners, scale our work, and elevate the team
Use data to assess partner success, identify opportunities, and prioritize work that creates lasting value
Contribute to thought leadership and industry education through writing, workshops, or presenting learnings from your portfolio
Embrace a 'do things that don’t scale' mindset when needed to deepen insights and refine systems

Qualification

Customer success experienceFundraising knowledgeEdtech support experienceCommunicationOrganizational skillsResilientCompetitive spiritTeam playerAdaptable

Required

Experience in a customer-facing, consultative role such as customer success, account management, fundraising, or edtech support
Knowledge of the fundraising landscape in education (higher ed or K–12)
Excellent communication, with an ability to explain complex ideas with clarity and kindness
Detail-oriented with strong organizational and time-management skills
Adaptable and resilient in the face of change; excited to grow in a fast-paced, mission-driven environment
A team player who lifts up those around them and thrives in a feedback-rich culture
Competitive spirit and hunger to deliver ambitious results—for your partners, your team, and the mission

Company

GiveCampus

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GiveCampus is a fundraising platform for nonprofit educational institutions.
dateFounded in 2014
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://go.givecampus.com/

Funding

Current Stage
Growth Stage
Total Funding
$50M
Key Investors
Silversmith Capital PartnersCSC Upshot
2022-09-19Private Equity· $50M
2016-08-31Seed
2015-09-01Seed

Leadership Team

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Kestrel Linder
Co-Founder and CEO
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Michael Kong
Co-Founder and CTO
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Company data provided by crunchbase