Gallagher Bassett · 1 day ago
Workers Compensation Quality Performance Lead
United States
Full-time
Remote
Senior Level
$67K/yr - $130K/yr
7+ years expGallagher Bassett is dedicated to helping clients navigate complexity and deliver impactful outcomes. The Workers Compensation Quality Performance Lead will oversee customer care services for worker's compensation claims, develop compliance processes, and monitor performance metrics while leading a team to ensure client satisfaction.
BeautyCosmeticsE-Commerce
Hiring Manager
Jovana B.
Responsibilities
Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims
Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations
Development of processes and procedures to ensure compliance with client, broker, and carrier expectations
Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits
Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes
Qualification
Required
High School Diploma
Minimum of 7 years related Worker's Compensation claims experience
Knowledge of accepted industry standards and practices
Computer experience with related claims and business software
Preferred
Bachelor's Degree
Lead or Supervisory experience in Workers' Compensation, jurisdictional knowledge and expertise preferred in California (CA), Oregon (OR), or New York (NY) (Northeast region)
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher Bassett
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hessling
Chief Executive Officer- North America
Scott Hudson
President and CEO
Company data provided by crunchbase